Zendesk reviews

3.6

66% would recommend to a friend

(2,178 total reviews)
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Tom Eggemeier

60% approve of CEO

58% positive business outlook

Zendesk has an employee rating of 3.6 out of 5 stars, based on 2,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The hard working ICs and our internal teams are picking up the slack of sales leaderships ever more increasingly apparent lack competence, especially at the GTM VP level. Treating it like some kind of sorority

Cons

Ent AEs applying to the SF hub office need to be aware of what they’re walking into They already lost 4 dynamic AEs before H1 even ended.

2.0
Jul 21, 2026

be cautious

Recommend
CEO approval
Business Outlook

Pros

good pay compared other PBCs though does not match faang level have additional benefits like food allowance per day, social connect budget every quarter i don’t see any other pros apart from monetary

Cons

the office location is in a heavy traffic place, hard to get rides booked for pickup or drop, no transport facility engineering aspects: i personally felt my learnings have been stagnant, i haven’t honestly developed anything big or impactful so far in my time here compared to the same duration at my immediate previous company, again i believe it depends on the teams which. you join, some teams have good scope of work from owing of repos, scaling services, etc but some teams are honestly doing maintenance or small features, there is no clear doc or kt given on the flows or current legacy architecture that the new joinee is expected to work on thinking claude can save but it can abosolutely not give whole picture as a small piece of feature leaves across multiple repos with ai driven dev, we are shipping faster but the dev learning reduces drastically, this could be the same across similar software companies but just a headsup again from personal experience: new ideas are not heard, if some senior or someone who has been working with zendesk for years says the same thing that gets honoured

Viewing 1 - 3 of 2,178 Reviews

Glassdoor has 2,525 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.