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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      53% would recommend to a friend

      (2,512 total reviews)
      avatar

      Jeremy Wacksman

      56% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      3.0
      Jan 13, 2021

      Success despite itself

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Zillow experience on the resume will open doors. - The HQ was a premium work space for all employees, not just bigwigs. - If you're an individual contributor, it is relatively easy to do your job and succeed if you stay out of the politics. - The stock has performed well in the past few years. - Great place to coast when you have non-professional priorities like starting a family. I was young and hungry, but many of my peers just talked the talk, without walking the walk at that was good enough at Zillow.

      Cons

      - As my headline suggests, the success of Zillow is not based on the quality of leadership or execution. Ultimately there is a need for a real estate portal like Zillow, and the company had such a huge headstart due to wise early strategic decisions, that it's success is almost guaranteed until the next great technology shake up (i.e. whatever replaces websites). - Zillow bills itself as a competitive employer to the big tech giants. It is not. The pay is atleast 20% less. I took a lesser role at one of the giants down the street and received a 55% compensation increase. - It is full of second rate talent (good but not great) or semi-retired folks. That is to say Zillow hires a lot of people that can't get through the more stringent interview process of better companies. Additionally, talented employees who have paid their dues at better, but more challenging, companies will look to join Zillow when they have decided to ease up on the professional challenges but aren't ready to retire. The net effect is a bunch of experienced employees/managers that are teaching/leading less talented employees without full committment.

      avatar
      Zillow Response
      5y
      You certainly saw a lot of change during your time at Zillow including the return of Rich--who, as co-founder and current CEO --does deserve some credit for the “wise early strategic decisions and current stock performance” you thoughtfully call out as positives in your review. If you were here last fall during 2021 annual planning you also know the performance expectations continue to be high for all teams and leaders – what you do and how you do it has never mattered more at Zillow. We do disagree with your generalized statement about Zillow compensation as that’s something we track and follow closely both for pay equity and competitive reasons. That said, we do recognize it’s human nature to hit points in one’s career when different things are needed from work; we’re glad to read that your ZG experience helped you get where you needed to be. -VP, Recruiting
      3.0
      Dec 1, 2020

      Great Vision with Terrible Execution

      Acquisition analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues Takes culture seriously (albeit slightly Leftwing like what you'd expect from a Seattle company) Strong vision at the top for Zillow's future Larger, stable employer with excellent benefits Lots of work from home options

      Cons

      Too much of leadership is from finance/tech and not enough from operations. The result is micromanaging and the promotion of "technicians" who are not "leaders". KPIs are detached from objectives, departments are siloed, and mid level leadership has no strategy (or, worse, pay lip service to strategies that are mutually contradictory). It's a very frustrating environment for someone who wants to contribute. They prefer a "do what you're told" leadership style.

      avatar
      Zillow Response
      5y
      I appreciate your candor and your vote of confidence for our company's vision and culture. While I don't agree with your comments on execution, the importance of hiring great leaders with strong real estate operations experience is key. In fact, if you're a candidate reading this, and you have great leadership experience in real estate operations, ping me directly on LinkedIn. I'd love to talk to you. - Shane Faller, Vice President of Acquisitions
      3.0
      Jan 22, 2020

      Good company when you have the right manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture, Team environment with alot of smart people around you,

      Cons

      Poor middle management and hiring practices

      avatar
      Zillow Response
      6y
      Thanks for the feedback and glad you like the culture and the smart people. Regarding promotion from within, doing so continues to be a primary mode of filling our open roles. At our larger scale now, it is true that we must recruit externally in larger numbers than before, but this doesn't mean that the probability that a role will be filled by an internal candidate has declined. Regarding the long-term opportunities for Irvine team members, two of our most senior executives overseeing our data operations (which are central to Zillow) are in Irvine so I'd argue one can go pretty far in that office. Regarding your experience with middle managers, would definitely be open to more specific feedback if you'd like to reach out to me directly. Thank you again for taking the time to share such specific feedback here. -Stan stan@zillowgroup.com
      Viewing 379 - 381 of 2,512 Reviews
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