Zillow reviews

3.4

53% would recommend to a friend

(2,509 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jan 21, 2013

Glorified telemarketer

Recommend
CEO approval
Business Outlook

Pros

Zillow has good benefits, inexpensive to include each member of the family. Snacks and drinks provided for you, as well.

Cons

The company and culture was presented as a great place to work , with the opportunity to make good money. The truth is it's a glorified call center/telemarketing job. Days are always 10-12 hours, just to hit your minimum requirements. 150 phone calls; encoragement to come in early, stay late and eat lunch at your desk to continue working. The pay will never equal the amount of work you put in. 170% of quota will have you under 100k. It's very stressful and extremely unprofessional. Very noisy while on the phone. I have been told by customers that it sounds like a circus. And the turnover is outrageous!! Every other week, more empty seats for those who have been fired or simply quit. I would NOT recommend this position to anyone!!

1.0
Feb 28, 2026

Agent marketing is going downhill fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CloudHQ is a plus. Being able to work from home makes a real difference day to day. It gives people more control over their schedules and is one of the strongest benefits of working here right now.

Cons

I’ve worked in Agent Marketing for a while, and since the new VP joined, the focus has shifted toward trying to operate like Amazon. Most of our time is now labeled as “strategy,” but in reality it means writing briefs, reviewing briefs, leaving comments on briefs, and submitting brief tickets. Meanwhile, the actual strategic work that drives results and serves agents gets pushed aside until we're scrambling to get ready for launch. Creative autonomy has also dropped off the cliff. Work is closely monitored, and anything outside the prescribed playbook is against the new rules. leadership is too far removed from the day to day to see that the experimentation they’re now banning were the very things that drove the impact they reference so often. Managers appear to be under pressure to strictly enforce new rules and don't seem to be open to differing opinions as they once were. Overall, the culture now seems more focused on optics and "do what I say" than on growth and impact. It has made it harder to focus on the kind of work that originally made this org feel energizing and exciting to be part of.

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Zillow Response
4mo
Thank you for sharing your review. It’s good to hear that Cloud HQ and remote flexibility have been meaningful positives for you. We understand that shifts in how work is structured and prioritized can affect how teams experience their roles. For current employees who want to share additional context or raise concerns, there are established internal channels available, including confidential options outlined on the company intranet. Thank you for taking the time to provide this feedback.
3.0
Sep 3, 2025

:(

Recommend
CEO approval
Business Outlook

Pros

Flexible work life balance. Great benefits!!! Gym stipend and monthly office stipend

Cons

Losing the culture that everyone once loved about Zillow. I dont even think Zillow realizes that most of their sales floor is in THERAPY. They are cutting TOP producers over trivial things. Mostly when people highlight the ridiculous unfairness of what Zillow has continuously put us through. They are always changing the benchmark so you think you’re free and safe one month and it changes the next. You can be the top seller with zero job security. Reps who have given over decades to their life for Zillow have taken their well earned PTO, only to come back and be told that they are on the verge of losing their jobs due to zero flexibility. We all know what we sign up for in careers as salespeople, but Zillow takes advantage of that. The new sales leaders have destroyed a place that people once loved to work at.

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Zillow Response
10mo
We appreciate your review. It’s clear you see some bright spots, but also areas where we don’t fully meet expectations, and that matters to us. We’re committed to learning from these reflections and using them to improve how we show up for our people.
Viewing 196 - 198 of 2,509 Reviews

Glassdoor has 2,696 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.