Zillow reviews

3.4

53% would recommend to a friend

(2,509 total reviews)
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Jeremy Wacksman

56% approve of CEO

47% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Apr 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Fair and honest management team that cares about the company culture more than almost anything else. Lots of free food on hand at all times, catered lunches and off work activities. Great set of benefits, best I've seen. Overall friendly working environment, in a class A office space. Not stingy on employee perks.

Cons

Comp plan too complicated and bonuses favor reps with more seniority.

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Zillow Response
11y
Thanks so much for taking the time to review your Zillow experience. I'm glad to hear how much you appreciate the culture you've helped create in the OC! We regularly review the comp plan to make sure it rewards the behavior we value most and that it's as simple to understand as possible - we want it to be super clear how to maximize your income. Thanks for giving us your feedback on its complexity - we take it seriously. As it pertains to the bonus structure - I believe you're referring to the low cancellation bonus which rewards those who sell the right way and take the best care of their clients - this bonus applies for people who've been with us for at least a year. We do this because the job evolves over time - the challenges after a year revolve around managing your book of business while continuing to hunt for enough new business to keep your book healthy and help the company hit its goals. Continued success at Zillow! Doug Slotkin VP, Local Ad Sales
5.0
Mar 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation and culture. Can easily make 6 figures on the inside sales floor. Great people and exciting company to work for.

Cons

Upward mobility is limited especially pertaining to the sales floor. It is hard to move into management or vertically into other departments.

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Zillow Response
11y
Thanks for taking the time to share your feedback. I'm glad the experience has been positive and I wanted to address your concerns. While it is competitive to earn promotions, there are literally 100 + people who've driven great results in Inside sales and we're promoted to either sales management, in-market sales, field sales and account management leadership. We always look to promote from within; all of the 22 sales managers on our team excelled as front line sales people, earning the opportunity to lead a team. We do look closely at sales activity to help our people achieve to their potential. Recently, we allowed veterans beyond the 6-month mark autonomy as it relates to call time requirements and I think if you asked most people on our team, they would tell you that they feel empowered to manage their day. We believe that people autonomy but we always are striving to improve the customer experience and that does entail the review of customer feedback and helping our people improve accordingly. Continued success at Zillow and if you'd like to discuss your progression further, I'd like to talk to you. Doug Slotkin VP, Local Ad Sales
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