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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      53% would recommend to a friend

      (2,509 total reviews)
      avatar

      Jeremy Wacksman

      56% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Sep 5, 2014

      Inside Sales Associate

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Z talks, great product, smart hard-working people, catered lunches, cool office, young company, incredible leadership, work hard play hard.

      Cons

      SLAVE SHIP. glorified telemarketer, preferential treatment for sucking up to the right people, a lack of care for employees. Churn and burn! High turnover rate. No matter how good you are at what you do, you will be treated as if your just a number.

      3.0
      Sep 4, 2014

      You better enjoy calling people.

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits package. All of your medical is paid for, and they also give you an ORCA card so you can get downtown. Great atmosphere. They keep the kitchen stocked with good food, and you occasionally get free lunch from a catering company. Most of the people there are cool.

      Cons

      Their turnover rate is super high for inside sales, and they kinda dont like to talk about it. Of the 12 people in my training class, 1/2 of them quit within 2 months. We had a really great trainer, and we also had a really bad trainer. She would shush people like she was putting a niece in check, and I always wondered why none of her superiors ever addressed her on how unprofessional she was. They do give you free lunches often, but you pretty much eat them at your desk because they really frown on someone actually taking a lunch break. One of my fellow classmates was asked if he was ok because he took a 45 minute lunch once. They want you to be over 210 minutes on the phone each day which is arbitrary if your making sales. Ive seen and overheard plenty of top sales people barely pick up a phone all day or go over an hour on the phone. They do threaten to take away your inbound calls or emails if you dont meet your time quota, which will ultimately make it harder to make more sales. Everything is transparent so you can see peoples sales, minutes and call time anytime you want. They want people to be competitive and make that hot sale. Which is the opposite of what the CEO preaches. We were told to respect that we are asking for real estate agents hard earned money, but when they listen to your calls and critique you for not making a one call close, it makes you wonder what really is the quality of the relationship to the customer. Lastly, taking time off is not the best thing to do. It's highly frowned upon, because if your on vacation your not at your desk making sales. End of the month is especially a big NO NO. If your a top earner....your chances probably improve a little.

      avatar
      Zillow Response
      11y
      There's lots of important and interesting information in here for me. Thank you for posting it. We do strive to be as transparent as possible -- sounds like we could do better, according to your feedback. It is true that there is turnover in sales. Partly that's because inside sales is not a job for everyone; partly it's because we do hold people to a very high standard in terms of results (not just sales, but also client satisfaction and other metrics that evaluate the salesperson's overall connection with her/his clients).
      5.0
      Aug 26, 2014

      One of the fastest growing tech companies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snacks, 401k, Gym, Medical, Dental, Great PTO and more importantly great co-workers

      Cons

      As we continue to grow its becoming increasingly difficult to know who does what.

      avatar
      Zillow Response
      11y
      Thank you for the review. You're right, that it is getting harder to know who does what. The "zall wall" (our internal employee intranet) has helped me a lot -- it allows me to figure out who does what, and to match names to faces. But it is hard as we are now more than 1000 people across 5 offices. Definitely a challenge, and something that we have to work hard at. I've just started to ask people directly who they are and what they do, and at the beginning of larger meetings I've started asking people to reintroduce themselves to everyone in the room because I know there are people there who don't really know everyone there. It's helping.
      Viewing 2323 - 2325 of 2,509 Reviews
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