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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      53% would recommend to a friend

      (2,508 total reviews)
      avatar

      Jeremy Wacksman

      56% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      1.0
      Nov 9, 2013

      New Sales Reps beware-You are meant to be turned and burned

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great view of Seattle?? They do buy lunch for the reps the last of the month which is nice, but not worth how you're treated in other ways.

      Cons

      Don't believe the reviews on glass door that are positive. People are literally given a severance when they are fired JUST to put good reviews up here. If you miss quota (even by $100) twice in a row you will be put on plan and expected to hit a ridiculous number in two weeks and if you don't they walk you right out the door. They expect you to be able to hit 210 minutes of talk time per day MINIMUM that's 3.5 hours people. This is next to impossible when you are making over 100 calls a day and getting hung up on 95% of the time. If you speak to veterans they maybe use 5% of their day to cold call new clients, BUT if you're new you have to COLD CALL ONLY 100% of your day and 100% of your quota. DO NOT WORK HERE. I was there for 9 months and would hit my talk time everyday and quota every month. I missed quota by $2k one month and was put on plan even though my rolling average was over 156% of quota since I started. When you are new you are meant to make them quick money and then they throw you flat on your face. You will hardly be able to take a lunch and your first year you will be expected to work 10-12 hour days. It's a company that doesn't care about their employees at all as individuals. Pretty sad because the environment tricks you to think otherwise. I had 12 people in my training group. After 3 months half of the people either quit or walked out. After 8 months there were only 2 of us left. And after 9 all of us had quit or been walked out.

      avatar
      Zillow Response
      12y
      Hi, Spencer from Zillow here. Thank you for your review, though it definitely bummed me out, and I don't think it is representative of the experience that most salespeople have at Zillow. I asked our head of sales to comment on your review, and here's what he wrote: We simply don’t let people go when they are beating target by 156% and we don’t put folks on a performance plan for missing their target by $2K one month. Deals don’t get stolen from reps – If there’s a disagreement about the ownership of a deal, management looks closely at the history to determine who earned the deal. While it’s not an easy job and some reps do not succeed, some of our top selling reps this year actually started in 2013 so many newer reps have mastered the formula for success. He sent me a lot more detail, including data to refute some of your points, but since I know that competitors read these comments I decided not to include all of the specifics about how we operate our sales teams and what metrics we focus on. Let them have to figure out at least SOME stuff for themselves. Anyway, I'm sorry that Zillow wasn't for you, and I wish you a lot of success and hope that you find a position elsewhere that is a better fit for you.
      1.0
      Nov 7, 2013

      Telemarkers

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Candy Walls and Tillamook cheese

      Cons

      You're a telemarketer. A very stressed out telemarketer.

      avatar
      Zillow Response
      12y
      Thank you for your review, though it did bum me out. Yes, our sales people (and all employees) have headsets for their phones. And yes if you are in sales, you spend most of the day on the phone. But on the other hand, we sort of tell you that up front when we interview you, so that shouldn't be much of a surprise. On a more serious note, the job in inside sales changes dramatically after the first few months. Once you get a book of business and you have a few dozen or a few hundred successful clients, the job gets MUCH easier and more interesting. At that point you are more of an internet marketing consultant to a group of great real estate agents than a "telemarketer" as you said. We almost never lose a salesperson who has been with Zillow for more than a year and who is in the top half of the sales team ranking. In fact, I'm not sure if we've ever lost someone that meets that description. Anyway, I'm sorry that this job wasn't right for you, and I hope you find something that is a better fit.
      5.0
      Oct 30, 2013

      Work at a cutting edge company without heavy process in your way.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work independently without micromanagement - you are left to do your best work.

      Cons

      Sometimes the product is overly complex. Some architecture redesign is needed to reduce number of services and other complexity.

      avatar
      Zillow Response
      12y
      Thank you for this review! As you know (because you have worked here for a few years), we try to keep our product teams as small as possible and run them as semi-autonomous units. Almost like individual startups. They each have their own product queues, their own Devs, designer(s), test(ers), PMs, etc, and they are responsible for their own feature prioritizations. This makes things much more nimble, and also makes it a more interesting place to work on Product than most other companies. It's all about trying to keep Zillow agile despite growing our company size signficantly.
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      Glassdoor has 2,695 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.