Is Zurich Insurance a good company to work for as a Customer Service Representative/Data Analyst?

Customer Service Representative/Data Analyst professionals working at Zurich Insurance have rated their employer with 4.4 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Zurich Insurance employees being 4.0 out of 5 stars. Search open Customer Service Representative/Data Analyst Jobs at Zurich Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Data Analyst interview questions at Zurich Insurance .

Does Zurich Insurance pay Customer Service Representative/Data Analyst employees well?

Customer Service Representative/Data Analyst professionals rate their compensation and benefits at Zurich Insurance with 4.0 out of 5 stars based on 32 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative/Data Analyst salaries at Zurich Insurance.

How happy are Customer Service Representative/Data Analyst professionals working at Zurich Insurance?

92% of Customer Service Representative/Data Analyst employees at Zurich Insurance would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Customer Service Representative/Data Analyst professionals have also rated Zurich Insurance with a 4.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.4 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Zurich Insurance?

Underwriter (82) , Intern (79) , Business Analyst (47) , Project Manager (45) , Internship (36) , Manager (35) , Analista (32) , Actuarial Analyst (26) , Analyst (26) , Claims Handler (25) , Customer Service Representative (23) , Claims Adjuster (22) , Senior Underwriter (22) , Data Scientist (20) , Analista Pleno (19)

What are the pros of working at Zurich Insurance according to real employee reviews?

"Zurich has a good benefit of an extra weeks leave if you keep your leave balance under 15days by the 31st January" ((in 197 reviews)); "People I work with everyday are great and very professional." ((in 185 reviews)); "Flexibility and good work life balance" ((in 149 reviews)); "great mentors and culture here" ((in 128 reviews)); "Good Technical Environment and Colleagues" ((in 93 reviews))

What are the cons of working at Zurich Insurance according to real employee reviews?

"bad management and organisation within the firm" ((in 95 reviews)); "Low Pay and disregard for staff wellbeing" ((in 62 reviews)); "Bad managers to lead staff" ((in 42 reviews)); "Career progression can be slow due to limited senior positions" ((in 31 reviews)); "Senior management are completely inept, scared of their own shadows and are powerless when it comes to making any decisions of significance." ((in 24 reviews))

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Zurich Insurance

Zurich Insurance Customer Service Representative/Data Analyst reviews

4.4

92% would recommend to a friend

(32 total reviews)

Mario Greco

87% approve of CEO

57% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Work/Life balance

4.4

Culture & values

4.0

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

Data Analyst/Customer Service Representative employees have rated Zurich Insurance with 4.4 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Data Analyst/Customer Service Representative professionals have an excellent working experience there. Zurich Insurance is rated 22% above average by Data Analyst/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

4.0

Mar 29, 2025

OK

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible and good Managers, leadership outdated The Campus is great

Cons

Systems and Leadership outdated, resistant to change

Zurich Insurance Response

Providing flexible working options for our people is important to us. We are pleased that your expectations in this regard were met. We also appreciate your feedback. Zurich is pursuing an ambitious agenda for our business and this includes an ongoing commitment to new innovation and technology, both of which we have made significant investments in over the last three years.

4.0

Feb 13, 2025

Decent workplace

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Company is decent, people are nice

Cons

Insurance industry not the most innovative, progress is slow

Zurich Insurance Response

Thank you for your positive feedback and for taking the time to leave a review! We're glad to hear about your great experience with Zurich Insurance and appreciate your support.

4.0

Oct 29, 2024

A nice place to work

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Great colleagues, good benefits, adequate salary, flexible working hours, focus on results

Cons

Corporate environment, slow change, not as much room for growth once you hit a certain level

Viewing 10 - 12 of 32 Reviews

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Jobs at Zurich Insurance

Underwriting Specialist OR Executive Underwriter - Middle Market

Underwriting Specialist OR Executive Underwriter - Middle Market

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Zurich Insurance

Zurich Insurance Customer Service Representative/Data Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

OK

Decent workplace

A nice place to work

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