Is Zurich Insurance a good company to work for as a Customer Service Representative/Data Analyst?

Customer Service Representative/Data Analyst professionals working at Zurich Insurance have rated their employer with 4.4 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Zurich Insurance employees being 4.0 out of 5 stars. Search open Customer Service Representative/Data Analyst Jobs at Zurich Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Data Analyst interview questions at Zurich Insurance .

Does Zurich Insurance pay Customer Service Representative/Data Analyst employees well?

Customer Service Representative/Data Analyst professionals rate their compensation and benefits at Zurich Insurance with 4.0 out of 5 stars based on 32 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative/Data Analyst salaries at Zurich Insurance.

How happy are Customer Service Representative/Data Analyst professionals working at Zurich Insurance?

92% of Customer Service Representative/Data Analyst employees at Zurich Insurance would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Customer Service Representative/Data Analyst professionals have also rated Zurich Insurance with a 4.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.4 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Zurich Insurance?

Underwriter (82) , Intern (79) , Business Analyst (47) , Project Manager (45) , Internship (36) , Manager (35) , Analista (32) , Actuarial Analyst (26) , Analyst (26) , Claims Handler (25) , Customer Service Representative (23) , Claims Adjuster (22) , Senior Underwriter (22) , Data Scientist (20) , Analista Pleno (19)

What are the pros of working at Zurich Insurance according to real employee reviews?

"Zurich has a good benefit of an extra weeks leave if you keep your leave balance under 15days by the 31st January" ((in 210 reviews)); "People I work with everyday are great and very professional." ((in 189 reviews)); "Flexibility and good work life balance" ((in 150 reviews)); "Nice and friendly colleagues." ((in 100 reviews)); "Great team who made me feel very welcome & the onboarding & induction experience was excellent." ((in 47 reviews))

What are the cons of working at Zurich Insurance according to real employee reviews?

"Low Pay and disregard for staff wellbeing" ((in 60 reviews)); "Bad managers to lead staff" ((in 42 reviews)); "Lack of career progression" ((in 28 reviews)); "existent (unless your face fits!) and good work is only acknowledged if senior management have left enough room for you in the allotted annual bonus scheme." ((in 22 reviews)); "Poor leadership and zero accountability." ((in 19 reviews))

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Zurich Insurance

Zurich Insurance Customer Service Representative/Data Analyst reviews

4.4

92% would recommend to a friend

(32 total reviews)

Mario Greco

87% approve of CEO

57% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Work/Life balance

4.4

Culture & values

4.0

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

Data Analyst/Customer Service Representative employees have rated Zurich Insurance with 4.4 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Data Analyst/Customer Service Representative professionals have an excellent working experience there. Zurich Insurance is rated 22% above average by Data Analyst/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

4.0

May 22, 2024

Data Engineer

Data engineer

Recommend

CEO approval

Business Outlook

Pros

Good management, well organized, flexible hours

Cons

New to agile, working out quirks

5.0

Mar 31, 2024

Review

Data engineer

Recommend

CEO approval

Business Outlook

Pros

I can fully recommed this company.

Cons

There is nothing to say

4.0

Feb 8, 2024

Good working environment, birocratic

Data analyst

Recommend

CEO approval

Business Outlook

Pros

- in general there is a friendly atmosphere - colleagues tend to help each other, very human touch - people acomodate ad-hoc requests when they can - no overtime needed

Cons

- a lot of meetings - scattered documentation, processes that don't always are documented - lots of data sources and confusing with poor explanation, not easy to digest - very restrictive, birocratic which makes hard to advance work

Zurich Insurance Response

Thank you very much for your message! We are glad to hear that your experience is going so well. Our priority is for everyone to have a top #ZurichExperience. We're non-conformists by nature, so we'll keep working on it, we promise!

Viewing 19 - 21 of 32 Reviews

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Zurich Insurance

Zurich Insurance Customer Service Representative/Data Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Data Engineer

Review

Good working environment, birocratic

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