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dotloop

Part of Zillow

Engaged Employer

dotloop reviews

4.1

81% would recommend to a friend

(50 total reviews)
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Rich Barton

59% approve of CEO

75% positive business outlook

Ratings by category

4.4

Culture & values

4.1

Diversity & inclusion

4.1

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Reviews by job title

50 reviews

Reviews about "Culture"

Return to all reviews
5.0
Dec 9, 2016

Dotloop Customer Service Rep Review

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Working at dotloop has a variety of pros: the culture, the benefits, the laid back yet professional environment, and the opportunity to move up within the company. Being a "looper" you are given the tools and opportunity to grow within the company and management is more than willing to help you find your niche. Along with being able to move up within the company, the health benefits of working at dotloop are excellent as well. Benefits don't only come in your health care package at dotloop though, extra perks are always given to loopers for their hard work such as a free snack bar, a fully paid for holiday trip to Seattle, pool and ping pong tables, and a catered lunch almost every week. These extra perks let us know our hard work is appreciated and makes coming to work pretty enjoyable.

Cons

If working in support you will be expected to work one weekend day. While giving up your Saturday or Sunday isn't ideal, if a customer service representative ever needs off management is always more than willing to work with your schedule.

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dotloop Response
9y
Thank you for this review and for sharing your suggestion about positivity management. I will follow up with the Team Leads to ensure that we are doing everything we can to manage this proactively. Austin, Founder & GM
5.0
Nov 2, 2016

Riding the rocket ship.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Culture; the mentality in the office is still very "startup" there is a passion for what we do and where we are going. I became part of the office after the Zillow Group acquisition and I think it is a great partnership, the core values of each company melded and now both companies are benefiting from the partnership. People; Great culture attracts amazing people. dotloop employees are some of the most passionate and forward thinking individuals I've come across. Leadership is very empowering and provide great feedback and welcome suggestions even from day one. When there is still that startup mindset everyone wants to see how big the company can grow. There is every opportunity to grow within the company and you are acknowledged for a job well down. It is hard to have a bad day at dotloop as everyone is very supportive and encouraging. Benefits; I personally took a large pay cut coming to dotloop but my work life balance and happiness in this working environment are worth more than any monetary value my previous employer could offer. The office provides snacks, coffee, and catered lunches (at least once a week). Free healthcare, retirement, stock options, and group activities make it clear that Zillow Group is heavily invested in maintaining and attracting the best talent. Environment; The office is a great space, and only getting better, even after Zillow Group purchased dotloop Austin Allison decided to more than double the office space in Cincinnati. We love this city and I love that dotloop decided to stay and reinvest, the offices are downtown without the hassle of finding parking or dealing with the majority of traffic.

Cons

Cons; Entitlement; this isn't a problem just at dotloop or Zillow Group but more with the workforce in general, at dotloop some of the more senior employees can seem jaded or disgruntled about decisions that leadership/management has made and it can cause a decline in moral. Parking; this is really a problem with Longworth Hall in which dotloop has its offices, Longworth is the "official tailgating" for the Bengal's and on home games, the parking lot is rented out. If you have to work on Sunday it is nearly impossible to find parking, often times getting harassed by the parking attendants, and then the drunk fans tailgating at 8am. (This isn't truly dotloop/Zillow's problem but Longworth Hall should show more accommodations to its long-term tenets who have to work on the weekends.)

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dotloop Response
9y
Thank you for sharing this feedback. It's great to hear about your experiences with our people, culture and work environment. Ironically, I recently finished reviewing our employee survey results which also reinforced that people and culture are a strength for dotloop! Your constructive feedback is also appreciated. We are already in the process of increasing investments in leadership training for all managers through the introduction of our Leadership Playbook, which aligns with your advice (recognize and reward top performers and hold low performers accountable). In fact, I just had a session today where we spent time on this very topic. I'll look into the parking issue right away. Thanks again. Austin, Founder & GM.
2.0
Oct 28, 2016

Customer Support

Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Training was nice, but not realistic. Provided snacks. This was especially useful on days employees forgot to pack snacks/lunches. Physical benefits were amazing.

Cons

I was not prepared to get my ear chewed off by customers. Training was unrealistic. I lost respect for the company when I found out that the squash team was "on their own". I felt like I was thrown onto the phones without proper knowledge. Management didn't care what type of call you were on or how bad you were getting yelled at, you were responsible for handling that call even though you might not have any knowledge of what the customer is asking for. That said, a lot of calls aren't terrible. But when you do get one, be prepared to handle it alone with no guidance. Like someone else had said, the office is very cliquey. I did not feel welcome. While training, I felt as though I was a burden to some.

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dotloop Response
9y
Thank you for providing feedback about your past experience at dotloop. We take all constructive feedback seriously and have been looking closely into this recently, including surveys with all Support employees and "skip level" meetings to gather feedback without their manager present. While it's clear that the management transition in Support was not without flaws for some past employees, we have addressed each concern raised and feedback from our current team is overwhelmingly positive. Thanks again. Austin, Founder & GM
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