eBay reviews

3.9

74% would recommend to a friend

(994 total reviews)
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Jamie Iannone

80% approve of CEO

64% positive business outlook

Reviews by job title

994 reviews

Reviews about "Culture"

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2.0
Dec 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Many good, well-intentioned employees Good pay Good benefits (medical, dental, vision, equity, bonus)

Cons

Insanely political Progress-stifling bureaucracy Huge say/do gap Disingenuous about company values, purpose I worked at eBay for 6 years, and my immediate team was the always the best part of the work. While John Donahoe and team made mistakes that led to the division of eBay and PayPal, they had a steady hand on the wheel and were unfailingly professional and respectful of the staff. Post-separation, there were high hopes for Devin Wenig and team, but while they have smarts and talent, they're also primarily focused on being technology moguls (veering towards tech bros) and in the news along side other SV leaders. While they talk a good game about eBay's purpose (supporting the creation and growth of small businesses), in the end their profile with media and the stock price are what the focus on (and always in the short term). Oh well.

2.0
Dec 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Used to be a great place, with alot of opportunity, and there was good culture, they rewarded us, we got free bagels one day a week, free soda's and games, we get tshirts and can earn eBay swag, all the employees in the building are typically fun and smiley, happy to be there. There's alot of involvement over the holidays and throughout the year in different organizations. It's a casual environment and the immediate managers are completely great, on your level and willing to work with you on anything. We have coaches that help guide our careers and help us grow. There's also great benefits, like I've not experienced anywhere else.

Cons

Our entire job performance is now based on customer reviews, and it doesn't matter if it was a policy you didnt write, or if the review was actually for another member who took the call and passed it to you, its then yours. Every day, I come into a job, that is looking more and more like other places I've worked. Moral is low, the excitement to excel has ceased. You come into work and you're confronted with what you did wrong, or a situation a member is upset about. You then get the chance to justify it or explain the situation, but ultimately, its going to be the cost of your bonuses. You and your team, get reviewed together too, so if one person is doing poorly, its everyone who suffers. Furthermore, they fish for feedback from members by sending emails to ask for them to respond, so if someone had a call with an agent and it went poorly, and then we email about their experience and they say it was horrible, and you get that email to respond too, then their experience is then attached to YOU, not the person who took the call. The whole thing is really unfair and unethical. It doesn't give a good glimpse of an agents actual work.

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eBay Response
8y
Thank you for your honest feedback. Our mission and global culture are extremely important to us. We strive to be a supportive place with open communication and transparency, where people can make a meaningful impact. We are always looking for ways to improve employee experience and would like you to know that your feedback has been heard. We also appreciate your input for management consideration.
5.0
Nov 29, 2017

Great Company and Maganement!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Great GM, really cares about his employees and customers -Flexible hours -Employees treated well

Cons

- Salaries are average, takes time to move up

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