eBay reviews

Call center, angry customers, heavy queues

Although the company has stated mission and values, I don't think actions of senior management always align with those values, i.e. do the righ thing, develop people, be open, honest and direct. Unfortunately, as with many companies, people who are not good managers or leaders are rewarded. This is a matrix org; when there is not goal alignment, it is extremley hard to meet goals and get things done. Likewise, the company would like to invest in 'innovative' products, but these are the first ones being cut. The folks that are rewarded are the ones that work on 'core' businesses and are optimizing at the edges, not building the new stuff. There is a lot of bureaucracy and 'churn'. The people who get ahead are the folks that have been at the company a long time and are political. As you get more senior, the work-life balance is not good.