Excellent company overall - poor leadership in department
Pros
* Excellent company with high values. Believes in doing the right thing and shows employees they care in many different ways from benefits, to pay, to quarterly bonuses, to high achievement bonuses, to great amenities on campus. *Amenities include unlimited free soda, gym, cafe, Starbucks gift shop, basketball courts, tennis court, shipping centers with free shipping supplies, sell your item stations where you can use an ipad, mannequin and backdrops to take quality photos for your ebay listings.
Cons
* Its a call center, which means back to back to back calls, which is not for everyone. A lot of calls require action and project time, which leadership looks down on anytime spent off calls but you're also graded on resolution. * Leadership in my department was not good at all, they were very negative reinforcement and weren't there to work with your or help you. * Nobody will help you with your development, you have to take charge of it on your own. (which could be a good or bad thing) * Lots of contradictions such as company believes "People are generally good" but department leadership believes "everyone is up to no good". Company invests a lot of time and money on each employee's training, they would rather correct poor behavior than lay off and start over, but when it actually came down to it, all team leads were letting go one (or more) person(s) from their team regardless if they have had sufficient warning. * Big corporation claims to value each employee but when it comes down to it they really don't and everyone is replaceable. * I was let go for "excessive time offline" but my shrink, the number that gauges the time spent offline was within an acceptable range and all offline time was legitimate time spent for customers, and I received no warnings for it so I had no idea it was unsatisfactory, until it was too late. * There are opportunities for advancement but hundreds of employees are competing with each other for those opportunities which actually makes advancement very hard to do. A lot of lateral movement between departments but very difficult to move up. * Recently they starting using "sports" terms for performance, you're either winning or losing, and for those people who aren't quite hitting their metrics, hearing that you are a loser isn't exactly a motivator, it is actually the opposite. (I think I already mentioned negative reinforcement)
