This place is filled with the most negative, toxic, self-centered "leaders" I have ever seen. Cliques are a major issue in the Austin location and if you're not with them, you're against them.
Team leads are degrading, only care about your numbers, and lie about practices and policies to get you to fall into compliance. It is clear who the favorites are as they get special unequal treatment and extra leeway in their performance. You have to literally be best friends with your team lead in order to have any possibility of advancement. Trust is non-existent here.
We had a leader that actually fought to keep us supported and developed, but sadly he was alone in his efforts and his peers quickly turned on him and harassed him daily. As a teammate, we should not have been able to pick up on this, but we all saw it happen. We still have a coach who cares about us, but she is facing the same treatment and is being made to look like the enemy. It's only a matter of time before they chase her out too.
Our managers don't care about what's happening to us (the people actually taking the calls and talking to the customers), they only care about keeping their team leads dirty secrets and making sure they stay safe. We can all see what's happening, but nobody is able to speak out as we all need a job, especially in todays climate. I have friends who have gone home and cried after clocking out because of how horrible it is here.
