eHealth reviews

Once you work here, you cannot work anywhere else in your insurance field for a year.... THEY WILL HOLD YOU HOSTAGE. I came on an an unlicensed agent and therefore eHealth obtained my licenses and carrier appointments. Upon voluntarily leaving in good standing, eHealth's termination packets state they won't sign release forms but that they cannot legally hold your carrier appointments and do not own your state licenses. You must go to each carrier and follow their release procedures. That being said, eHealth has stopped each carrier from moving forward with a release every step of the way. I contacted legal, licensing, head counsel and their CEO and they all told me to go screw myself, essentially. They are based in California and State law says unless you are an executive of the company, they cannot legally bind you to a non-compete. And they have released other agents in my EXACT situation, they just pick and choose who they will or will not help. I am currently working with a lawyer. I quit because they randomly laid off hundreds of people in the company and followed that up with a townhall where the CEO told us they were careless and over spent and needed to cut the fat. Are you kidding me? They also don't pay or back pay on up to 8 applications in a month, pocketing that money. They do surveys all the time but never address the issues, they just say "we're working on it" and never take action. The communication between managers, directors, employees and other departments is garbage. Every team has their own rules making it impossible to get anything done. After I was moved teams post laying everyone off, I saw my director on camera ONE time and never had a 1 to 1 or review of my numbers. They also messed up on compliance causing all carriers to take their leads back and as a result they rely on terrible over seas 3rd party leads that half the time aren't eligible, ads they created that are made to look like official government mail and general hope people call after being on their website. So expect to take 20-30 calls in a day and hit a 12% conversion at best.

The senior leadership can't get it together. They are all new within the last year and are clearly just fighting with each other or trying to gather power for themselves. We can never get a clear answer on how the vision for the company translates to the short-term priorities besides succeed in AEP. All the senior leadership seems to be very good at high level thought exercises but not actually on how to translate that to success. They never set milestone objectives for how we will success as a company together or prioritize cross-functional projects. Questions asked in town halls are "answered" with vague non-answers. After the layoff this year, we were told to do more with less while the senior leadership continued to pat themselves on the back and hire more high level leaders. Even when people left after on teams, we didn't get replacements to help with the actual work.