eHealth reviews

3.0

39% would recommend to a friend

(930 total reviews)
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Fran Soistman and Derrick Duke

50% approve of CEO

34% positive business outlook

eHealth has an employee rating of 3.0 out of 5 stars, based on 930 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eHealth employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

930 reviews
1.0
Aug 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Pros? Ummmm….simply not enough to fill this sentence. The benefits were decent, that’s truly the only silver lining. I made money, but six figures was not enough to keep me there.

Cons

Pressure is insane, almost have to lie to people to get numbers where they are happy. And I was a top 15 rep out of 350 people. Ask yourself this, why would they have a training class with 40 people in it every other month? Turnover is horrible because the job is horrific. HARD PASS on this one folks.

3.0
Mar 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Good supervisors, incredible benefits, technology that makes the job easier. Employs a diverse group of people that are fun to work with. Makes it easy to get your licensure, and this job will quickly make you an expert in insurance and a more marketable candidate in the healthcare industry. There are opportunities everyday to help people save a lot of money. Most of the customers are low income, so thats very rewarding! Helps with student loans, and internet and phone fees during work from home. Pretty flexible with time off

Cons

Annual enrollment period has absurd overtime, and you often will not be notifed of it until the last minute. For some sales people all they care about is more opportunity for commission so thats fine, but its hard if your trying to balance out your personal life. This place is ethically very gray. While I thin very few people are actively trying to rip off customers, there are some greedy people like that here. there is higher pressure to SELL SELL SELL than I think is acceptable at a place that handles senior citizens health insurance, and top tier agents get glorified for sales when everyone knows you cant sell that much without cutting some serious corners. The company sends out mailers to thousands of seniors that look more like an official notice from Medicare than an advertisement, leading a lot of people who are less than cognizant or who are not great english readers to call in, not quite understanding who we are and not in a position to make a decision about insurance, but your job is to convince them to do just that in under an hour. I was told in meetings to "do the right thing for the customer" but then had to defend myself to supervisors for letting people off the phone that simply were not going to be helped by our product. As an agent anything you do here will fall on YOU. If your looking to do this job, make sure your willing to put your foot down with superiors and not be encouraged to do anything shady for the sake of stats or commission. The commision is taxed highly. you only get paid for plans that the customer keeps for 3 months or more, and the industry is saturated with other agents trying to snake your customers, so even plans you carefully selected and sold, you may not get paid for. The pay is not as good as advertised. This is certainly a good paying job, but your not gonna make six figures here unless your pushing stuff that isnt helping people

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eHealth Response
5y
Thank you for your feedback. We are sad to hear about aspects of your experience. Our customers come first and we take these concerns seriously. We welcome you to reach out to humanresources@ehealth.com if you’d like to provide further details. To ensure we’re on the right path as a company, this year we are planning ahead by hiring, providing training for both new and tenured agents, and preparing for 2021 with improvements across the board, including a large investment in our technology and tools. We will continue to focus on QA and compliance to ensure that we provide service and options the right way: providing the best Medicare health insurance options for our customers, with no compromises. New policies and training will reward, recognize and appreciate the right way to provide service to our beneficiaries through their entire journey with us. - Ed Arcinue, Chief Sales Officer
2.0
Feb 3, 2021
Recommend
CEO approval
Business Outlook

Pros

- Data Scientists get paid very well here. - Most of our projects are just for fun and have no direct contributions to the business. The stuff that we do (NLP, Recommendation Engine, Lead Scoring) already exist as products/services that can be offered by third party vendors. I don't even know why we need to re-invent the wheel. - It's very easy to just coast and get paid

Cons

- Our head of Data Science is clueless and not very articulate. I'm not even sure why he's still having a job for so long. Favoritism is very obvious in his org. Certain members in the team are getting paid almost 2x of others. - The executives here don't know what they are doing. Maybe that's why Data Science team has such an easy time here. More reasons for employees to just fake their works and coast. - While it is easy to just get paid and do nothing, the company is running off the cliff so it's about time for me to look elsewhere. Stock price is plummeting so it effectively reduces my total compensation. - CEO seems like he wants to cash out and retire. I don't feel that he cares about the company.

Viewing 49 - 51 of 930 Reviews

Glassdoor has 990 eHealth reviews submitted anonymously by eHealth employees. Read employee reviews and ratings on Glassdoor to decide if eHealth is right for you.