Everything!!! The pay is not extremely all that. The pay structure seems like it is a plus but it’s actually not because you can make more else where. Management does not care about the employees just the numbers. This job makes you actually physically sick because the pressure is too much. You work in constant fear you’re going to be find. But yet they never help the agents struggling. Show favoritism. All the best agents have left, the best managers have left. Nothing but crumbs in the sand, that’s what this place is. Even the top of agents are not millionaires. Literally if you’re scheduled a 8 hour shift, you’re in there for 7hr 30mins and they want you to do everything in your 30 min lunch.