eHealth reviews

3.0

39% would recommend to a friend

(931 total reviews)
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Fran Soistman and Derrick Duke

48% approve of CEO

36% positive business outlook

eHealth has an employee rating of 3.0 out of 5 stars, based on 931 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eHealth employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

931 reviews
5.0
Mar 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible working Innovative culture Working to support NSW Health, this is a place with a deep and meaningful purpose Investment in developing senior female leaders

Cons

Male dominant, so have to be comfortable as a woman in STEM and as a female leader to sit at the table as the only woman (nothing new here!)

3.0
Mar 25, 2021
Recommend
CEO approval
Business Outlook

Pros

The company does support the sales side and the opportunity for commissions are great.

Cons

There is little to no support for the rest of the departments at eHealth.

3.0
Mar 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Good supervisors, incredible benefits, technology that makes the job easier. Employs a diverse group of people that are fun to work with. Makes it easy to get your licensure, and this job will quickly make you an expert in insurance and a more marketable candidate in the healthcare industry. There are opportunities everyday to help people save a lot of money. Most of the customers are low income, so thats very rewarding! Helps with student loans, and internet and phone fees during work from home. Pretty flexible with time off

Cons

Annual enrollment period has absurd overtime, and you often will not be notifed of it until the last minute. For some sales people all they care about is more opportunity for commission so thats fine, but its hard if your trying to balance out your personal life. This place is ethically very gray. While I thin very few people are actively trying to rip off customers, there are some greedy people like that here. there is higher pressure to SELL SELL SELL than I think is acceptable at a place that handles senior citizens health insurance, and top tier agents get glorified for sales when everyone knows you cant sell that much without cutting some serious corners. The company sends out mailers to thousands of seniors that look more like an official notice from Medicare than an advertisement, leading a lot of people who are less than cognizant or who are not great english readers to call in, not quite understanding who we are and not in a position to make a decision about insurance, but your job is to convince them to do just that in under an hour. I was told in meetings to "do the right thing for the customer" but then had to defend myself to supervisors for letting people off the phone that simply were not going to be helped by our product. As an agent anything you do here will fall on YOU. If your looking to do this job, make sure your willing to put your foot down with superiors and not be encouraged to do anything shady for the sake of stats or commission. The commision is taxed highly. you only get paid for plans that the customer keeps for 3 months or more, and the industry is saturated with other agents trying to snake your customers, so even plans you carefully selected and sold, you may not get paid for. The pay is not as good as advertised. This is certainly a good paying job, but your not gonna make six figures here unless your pushing stuff that isnt helping people

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eHealth Response
5y
Thank you for your feedback. We are sad to hear about aspects of your experience. Our customers come first and we take these concerns seriously. We welcome you to reach out to humanresources@ehealth.com if you’d like to provide further details. To ensure we’re on the right path as a company, this year we are planning ahead by hiring, providing training for both new and tenured agents, and preparing for 2021 with improvements across the board, including a large investment in our technology and tools. We will continue to focus on QA and compliance to ensure that we provide service and options the right way: providing the best Medicare health insurance options for our customers, with no compromises. New policies and training will reward, recognize and appreciate the right way to provide service to our beneficiaries through their entire journey with us. - Ed Arcinue, Chief Sales Officer
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Glassdoor has 991 eHealth reviews submitted anonymously by eHealth employees. Read employee reviews and ratings on Glassdoor to decide if eHealth is right for you.