Pros
goFLUENT means a lot to me. It is a great company to work for. The management team and support staff are exemplary. The operations support staff runs a helpdesk that is the most capable I have ever had the pleasure of working with. The software is easy to use and is constantly being upgraded.
As an English trainer, I have learned so much from my learners. I get to travel all over the world every day. It is a blessing to work with such wonderful learners.
I have many long term learners, several who come back every year. It is amazing to see their progress, and hear them start to use idiomatic expressions comfortably, is just the best feeling. As their fluency improves so does their confidence.
Some say working over the phone is very difficult and true learning cannot be done. All my learners have proven them wrong. Each lesson the learner gains more of an understanding because they concentrate on your voice, there are no physical cues to help them.
I love this position, it allows me to combine my love of teaching and business with learning about other people and cultures. I love that my learners share parts of their work lives and home lives with me, we laugh, they learn, and it spreads understanding of more than just what is on the computer screen.
You have the ability to work from home. Some say they feel detached, and I can understand that, there is no water cooler to stand around to chat. My manager is always available via Skype or google chat. I love the fact that I can work from home and still be so fulfilled. We do have forums/message boards but not many use them.
You can choose your own schedule, we are a 24/7 company. As long as you meet the minimum requirements your schedule is entirely up to you.
I love the review style, they review you with the idea of how they can help you give the learner the best experience. They will coach you and help you. This company dose not make you feel bad if you make a mistake they work with you to fix it. I have a customer service background and this is completely new to me. In many Customer Service/sales/phone positions when you get reviewed you always feel sick while waiting to hear what you did wrong.
Cons
There are not many cons. except you get paid for the time you talk, not the time you are available. Luckily, however there is not much downtime between calls. They are very busy most of the year.
