Where to begin? As other reviews have stated the biggest problem is upper management or their lack of management to be more exact. The whole company lacks direction. Departments are given tasks that take time to get done right but they want everything to be done fast. They don't care how bad PC's are built, they care about how many PC's are sold which is probably why QC simply chooses to ignore problems and the solution is "ship it, we need our numbers, tech support will take care of it".
iBUYPOWER has no vision. They claim to be "gaming define" and blast about all the hard work that goes into these builds. They're wrong. Tech Support took care of the mistakes ignored. As techs we wanted to make sure the customer had something that was working but again upper management only cared about how many systems were repair, even if it meant doing a mediocre repair yet they also expected excellent customer service when customers called in.
Supervisors in other departments don't care about anything else other than getting paid, they hardly contribute to anything.
iBUYPOWER could be so much more. People see them as a good gaming company when they hosts event but the sad reality is they don't care about their customers, they don't care about their employees and they have absolutely no leadership. The few people who try their best to make the company great get thrown under the bus constantly, get heat from upper management and in the end are set up to eventually fail.
