iCIMS reviews

EMEA leadership are dismissive of anyone they do not deem to be 'at their level' and worst of all are demeaning to the team when things do not go their way. The platform itself is clunky and overwhelming to prospects, customers are frustrated with long lead times for implementation kick offs, poor customer service/support (not based in EMEA) and customers are unaware of platform updates unless they proactively reach out to their CSM. For a 'global' organisation, there is a severe lack of language capability, both on a platform and support level. Integrations are a real challenge, and clients are surprised that not only do they have to build to iCIMS APIs (iCIMS will not do the work), but they also need to pay for access to the endpoints they require per integration. Nobody goes into the office, and individuals are so busy they have no time to help colleagues and in particular newcomers who have questions on process/product.

career opportunities communication from leadership