iCIMS reviews

I don’t think I could have had a more traumatizing experience working for this company in Customer Success. CS was NOT considered a priority when thinking about initiatives - more of an after thought, which resulted in a horrible customer experience because we weren’t properly enabled to do our jobs. Sudden product releases without warning or context, random acquisitions, and constant demands from sales to support their futile efforts to lure unattainable customers when we didn’t even have the bandwidth to manage our day to day as it was. Leadership did nothing to prevent that sort of culture from continuing regardless of feedback from every individual contributor that was able to take a break from drowning and actually give feedback. Everything fell on deaf ears.

The management at iCIMS - even those who have been there since the company started - has completely lost touch with the employees. Successful companies work when executives state plans, and individual contributors decide how to reach those goals. At iCIMS, the executives are so prescriptive and involved in small minute details that you don't have a chance to be creative or actually grow. There's also a huge culture of playing favorites. Add all of that to the fundamental issue - that their product is being built to get more customers in the door and not to retain those they already have, and everyone's life is a living hell.