Disorganised, Resource is compartmentalized, no new hires but they have compartmentalized some roles so if theres a few people not up to thier eyesballs - because of the process they arnt allowed to jump in and help even if they have that skillset of the busy department . The danger with compartmentalizing is you dont get career progression and you wont get as much work done as a whole group of people. I'm paid a good amount for doing quite menial tasks (as what i was promised during interview has changed during last year) and could really make a dent in some of the resource issues.
The owner company (Roper) has a right to ask us to do things - the department is very resource thin however, we are asked to constantly audit. I know of people that have left because or the way things work here.