Once the founders stepped down and new senior management was brought in, the decline started. John is an energetic and passionate CEO. However, he micro manages every aspect of the company and stifles any innovation and creativity. It's his way or not at all. HR did a fantastic job of hiring excellent talent which went to waste. Sales was handcuffed from the top and expected to enforce John's will against better judgment and recommendations. Key Tier 1 carrier customers were alienated and lost because John would not let his Sales team do what they did best - understand and manage the customer relationship. From that point on, it was a steady decline as morale sank and the long term company vision became unclear. The company had a legitimate chance of going public or being acquired early on but the actions of senior management squandered that golden opportunity.
