the LEGO Group reviews

I work for LEGO Brand Retail North America, which is still trying to find its way as a retailer. It is slow to innovate, few people in the home office have worked in a retail setting, and feedback from the field is typically not put into action. This makes for some headaches and frustrations that affect the customer experience but are left for field staff to repair. Wages are on the lower end of the spectrum in a retail setting, though, as a pro, the bonus potential for all employees can be gratifying. It is difficult to recommend LEGO Brand Retail as an employer with few opportunities to move into home office positions or for those that enjoy being in collaborative environments.

-2 mystery shops a month gets annoying, too much pressure on them and NPS surveys -It's a small store, most customers don't want to be bothered yet we had to talk to every last person as if our store was the size of a Home Depot -Communication from corporate was bad. We were just as confused as customers were when it came to the status of a product, whether it was retired or not, whether we would be receiving more or not -Instructions for in-store display were very poorly worded and confusing -Corporate communication overall just seemed sloppy and unorganized -Not really any pay raises unless you get promoted to supervisor or manager