the LEGO Group reviews

The reason why I left Lego was that there is no opportunity for advancement. I really did love my job but I felt it was time to move on so I can better myself. I worked there for 5 years, I started as a full time supervisor and remained that for my time there. Despite being told that I could become an assistant many times, it never happened, unfilled promises. My store manager got fired and then the assistant was running the store, well long story short, she got fired too. Then I was running the store perfectly fine and they sent other managers to come in and run the store, and really just made everyone unhappy. My district manager at the time told me "here is your chance to shine, and we will make you assistant". Well I feel like running a store smoothly is "shinning" but apparently not enough for him. Then I got a new manager and a new assistant manager- who I had to help train, even know they had training. They still needed more training by the time they got to my store. I sucked it up and went on with life and continued working there even know they didn't value or appreciate me. Finally I had enough and had to go.

Mystery shops ruined my experience working for LEGO. They require you to follow not a general - but an EXACT script: "Who's the gift for?" (If you don't phrase it their way, you don't get the points) This makes for a very staged customer experience not allowing you to be genuine. In high volume stores, you often have 80 customers inside the store, barely allowing you to move and provide each guest with a memorable customer experience because if you focus too much on one guest you may miss the mystery shopper. I applied to the job thinking it would be about the kids but its really about the mystery shopper. Which is terrible. Micromanager friendly rules- "Don't step on the racetrack" AKA the gray walkway around the store. In a high volume yet tiny store that's like being confined to a jail cell. The coaching log is essentially micromanagement in disguise. Micromanaging isn't easy and you can't expect your supervisors to micromanage for $10 an hour or your employees to be micromanaged for $8. It's an adult job on high school student salary.