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CSAA Insurance Group, a AAA insurer, has been named to the No. 3 spot of the 2024 Best Companies for Multicultural Women by Seramount. The list recognizes the top 80 companies that create and use best practices in hiring, retaining, and promoting multicultural women in the United States. “We’re very proud of this honor and of the progress we’ve made in the representation of all women,” said Melissa Jones, executive vice president and chief human resources officer at CSAA Insurance Group. “We believe that diversity and fostering an inclusive workforce lead to improved leadership effectiveness, a more fulfilling employee experience, and greater customer satisfaction and performance.” For more than 20 years, Seramount’s Best Companies for Multicultural Women has tracked corporations’ progress in creating cultures that encourage multicultural women to join and rise through the ranks. This year’s survey continued to assess progress for women by specific racial/ethnic groups as well as factors influencing that progress, including mental health, anti-racism progress, and participation in mentoring and sponsorship programs.
CSAA Insurance Group, a AAA Insurer, releases 2023 Impact Report. “We recognize that addressing one audience or one area in isolation may not lead to our desired outcomes,” said Mike Zukerman, CSAA’s interim president and chief executive officer. “That’s why we’ve started to employ a broader lens – total social impact – when looking at our imprint on our planet, our people, and the communities we serve as we progress on our journey in these spaces.”
“Nowadays, you often see names or maybe see people on camera during meetings, but you don’t really get to know the person behind the name or behind the camera. This makes in-person get togethers much more special. I was lucky to meet Elbert and Ekaette, co-leads of the Inclusion Collective at CSAA IG, during a recent camping trip with Cathy. The comradery they share is contagious and it was fun to spend time with them and hear their stories during their brief visit.”-- Gabby Martinez, Manager, Claims Quality Assurance
“My job is to support the CSAA Subrogation department in any way necessary. This has led me in many directions which include developing training curriculum, leading training classes and workshops, creating and maintaining process manuals, and providing guidance to specialists. I truly enjoy so many parts of my job, but a favorite part for me is liaising with the subrogation law team. I didn’t realize when I accepted this job that I would become an expert in such a niche profession or develop a deep interest in subrogation litigation!” -- Laura Brown, Sr. Subrogation Specialist
“The engaging culture is what drew me to CSAA IG and happens to be my favorite part about working here. From formal meetings, to exciting R&R events, to outreach programs, there is always a rewarding experience. Having the flexibility with the hybrid work model is a huge benefit. This allows me to split my time between the office and home, allowing for not only a better work-life balance, but opportunities to collaborate face to face with my coworkers on a regular basis. With this model there is ample opportunity for growth, especially with access to gig assignments. These allow employees to work and learn more about other departments throughout the company.” -- Candace Sackett, Executive Assistant
“As a parent and caregiver to a child who is differently-abled, having a company that takes the time to understand and support me is a huge benefit.” -- Amber Tucker, Homeowner Claims Examiner
“Being blessed with the opportunity to be a part of the CSAA IG family has been an amazing experience. I love working for a company that encourages their employees to thrive and grow.” -- Crystal Kelly, Specialty/Commercial Auto Claim Advisor Senior
Happy Pride Month from CSAA Insurance Group!
The results are in! CSAA Insurance Group was named a Winner of Comparably's Best Company Work-Life Balance awards.
“This is the first time I have felt a company where I belong. I can see myself with CSAA IG for a very long time.” Jaydyn, Community Service Specialist. Are you a bilingual customer service professional looking for a growing organization that is committed to providing outstanding service and a positive experience to our communities during a time of need? If so, consider joining our community that works at CSAA Insurance Group, an AAA insurer, in Glendale, AZ.
