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Conversational banking is bringing inclusivity to the heart of digital transformation, enabling people to engage through voice, text, or even wearable technology. These interactions not only improve convenience but also make banking more human, empathetic, and connected. In their latest article, ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฏ๐ฎ๐ป๐ธ๐ถ๐ป๐ด: ๐ฟ๐ฒ๐๐ผ๐น๐๐๐ถ๐ผ๐ป๐ถ๐๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ถ๐ป๐๐ฒ๐ฟ๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐ ๐ถ๐ป ๐ณ๐ถ๐ป๐ฎ๐ป๐ฐ๐ถ๐ฎ๐น ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐, @Sam Riordan, @Graeme Carmichael and @Costa Stathis share how AI-driven conversations are helping financial institutions strengthen relationships, build trust, and remove barriers for vulnerable customers. As expectations continue to grow, this approach offers a smarter, more inclusive way forward. ๐ฅ๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฎ๐ฟ๐๐ถ๐ฐ๐น๐ฒ to discover how Capco is helping financial institutions give every customer a voice โก๏ธ https://www.capco.com/Intelligence/Capco-Intelligence/conversational-banking-transforming-customer-interactions
AI agents are advancing fast, but enterprise systems are still too large and complex for any model to fully understand. Scaling autonomy requires a smarter approach that blends retrieval, governance, human expertise, and new working patterns. Part 2 of our series, ๐ก๐ฎ๐๐ถ๐ด๐ฎ๐๐ถ๐ป๐ด ๐๐ต๐ฒ ๐ฆ๐ผ๐ณ๐๐๐ฎ๐ฟ๐ฒ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ ๐๐ถ๐ณ๐ฒ๐ฐ๐๐ฐ๐น๐ฒ ๐๐ถ๐๐ต ๐๐ด๐ฒ๐ป๐๐ถ๐ฐ ๐๐, explores the technical limitations that remain, the critical need for domain expertise, and the operating model that allows organizations to deploy autonomous agents safely and effectively. Building confident autonomy starts with understanding the right safeguards and operating model. ๐ฅ๐ฒ๐ฎ๐ฑ๐ ๐๐ผ ๐ฒ๐ ๐ฝ๐น๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ ๐ถ๐ ๐๐ฎ๐ธ๐ฒ๐? ๐๐น๐ถ๐ฐ๐ธ ๐ต๐ฒ๐ฟ๐ฒ โก๏ธ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-2
AI is transforming surveillance but how prepared is the industry? Our latest ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฆ๐๐ฟ๐๐ฒ๐ถ๐น๐น๐ฎ๐ป๐ฐ๐ฒ ๐๐ฒ๐ป๐ฐ๐ต๐บ๐ฎ๐ฟ๐ธ๐ถ๐ป๐ด ๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐ with @NICE Actimize uncovers how 43 institutions are adopting integrated platforms, scaling AI, and reducing false positives. See the trends, challenges, and opportunities reshaping the function. ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ฝ๐ผ๐ฟ๐ ๐ณ๐ถ๐ป๐ฑ๐ถ๐ป๐ด๐ โก๏ธ https://www.capco.com/intelligence/capco-intelligence/communications-surveillance-benchmarking-report-2025
Success in capital markets depends on more than speed. It requires the ability to interpret change, act in real time, and scale innovation across complex systems. As markets accelerate, investment banks must respond faster, manage risk smarter, and build resilient architecture that keeps pace with global volatility. In ๐ ๐ถ๐ฐ๐ฟ๐ผ๐๐ฒ๐ฐ๐ผ๐ป๐ฑ๐ ๐๐ผ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐, @Jennifer Harding and @Corneliu Rimboiu highlight how real-time data, insight, and modern infrastructure are helping firms achieve agility and lasting market advantage. Discover what it takes to lead in the microsecond era โก๏ธ https://www.capco.com/Intelligence/Capco-Intelligence/microseconds-to-impact-real-time-investment-banking
Our team attended SmartCon in New York earlier this month, where the conversations around digital assets and real-world adoption showed just how quickly the industry is evolving. The event sessions highlighted a clear shift among financial institutions, revealing several key themes: โก๏ธ Tokenization is moving into large scale implementation, increasing the need for robust operating models and integration with legacy infrastructure โก๏ธ Stablecoins are becoming a foundational liquidity and payments tool, with greater emphasis on multi-rail settlement and enhanced risk management โก๏ธ Interoperability, data standards, privacy, and governance remain the biggest barriers, creating opportunities for firms that can reduce fragmentation and improve connectivity Weโre ready to help organizations navigate and implement digital asset strategies across financial services. To learn more, @Ervinas Janavicius, Sophia Villacreses Cardenas, @Marc Biro, and @Thomas Morandi are happy to connect.
Capco is proud to have been named Best Regulatory Consultancy โ North America from A-Team group at the RegTech Insight Awards USA 2025. This recognition highlights our leadership in helping financial institutions meet evolving regulatory challenges through technology-driven innovation. Thank you to our clients for their continued trust and partnership, and congratulations to our US Financial Crime, Risk, Regulation & Finance (FRRF) team for this outstanding achievement. ๐ https://www.capco.com/About-Us/Newsroom-and-media/capco-named-best-regulatory-consultancy-in-north-america
@Capco was proud to sponsor the inaugural ๐ฆ๐๐๐ ๐ ๐ก๐ฒ๐ ๐๐๐ฒ๐ป ๐ข๐ฝ๐: ๐๐ฒ๐บ๐ผ ๐๐ฎ๐ and to host the ๐๐ ๐๐ป๐ณ๐๐๐ถ๐ผ๐ป ๐๐ฐ๐ฟ๐ผ๐๐ ๐๐ต๐ฒ ๐ง๐ฟ๐ฎ๐ฑ๐ฒ ๐๐ถ๐ณ๐ฒ๐ฐ๐๐ฐ๐น๐ฒ panel as part of the program. During the session, @Chelsea Mattias, Partner and Global Head of Capital Markets, moderated a forward-looking discussion on how AI is accelerating change across trading, post-trade operations, and the broader control environment. The discussion highlighted how firms are moving from experimentation to more scalable and well-governed AI adoption across the trade lifecycle. It also underscored the importance of industry collaboration and of applying lessons from previous technology waves to ensure transparency, strong controls, and responsible scaling from the start. The panel brought together leaders who shared actionable perspectives on the future of AI across the trade lifecycle: โข @Steve Shillingford, President & CEO, DeepSee โข @Michael Fiscella, Managing Director, Global Head of Firmwide Operations, Jefferies โข Joseph Sheirer, Senior Vice President, Corporate Financing & Advertising Regulation, FINRA Capco is committed to supporting clients as they navigate this next phase of AI-enabled transformation and build the foundations for resilient, transparent, and scalable adoption across the trade lifecycle. To learn more about our work in this space, contact us here: https://www.capco.com/Industries/capital-markets
The Chief Data Office has come a long way, from risk manager to architect of enterprise intelligence. Explore how the CDO role is evolving through five key stages, from governance and compliance to value creation, AI enablement, and business-wide intelligence. See how the role is being redefined in our latest article by @Syed Hussain and @Joe Forooghian: https://www.capco.com/Intelligence/Capco-Intelligence/the-new-cdo-mandate
@Capco was proud to sponsor the inaugural ๐ฆ๐๐๐ ๐ ๐ก๐ฒ๐ ๐๐๐ฒ๐ป ๐ข๐ฝ๐: ๐๐ฒ๐บ๐ผ ๐๐ฎ๐ and to host the ๐๐ ๐๐ป๐ณ๐๐๐ถ๐ผ๐ป ๐๐ฐ๐ฟ๐ผ๐๐ ๐๐ต๐ฒ ๐ง๐ฟ๐ฎ๐ฑ๐ฒ ๐๐ถ๐ณ๐ฒ๐ฐ๐๐ฐ๐น๐ฒ panel as part of the program. During the session, @Chelsea Mattias, Partner and Global Head of Capital Markets, moderated a forward-looking discussion on how AI is accelerating change across trading, post-trade operations, and the broader control environment. The discussion highlighted how firms are moving from experimentation to more scalable and well-governed AI adoption across the trade lifecycle. It also underscored the importance of industry collaboration and of applying lessons from previous technology waves to ensure transparency, strong controls, and responsible scaling from the start. The panel brought together leaders who shared actionable perspectives on the future of AI across the trade lifecycle: โข @Steve Shillingford, President & CEO, DeepSee โข @Michael Fiscella, Managing Director, Global Head of Firmwide Operations, Jefferies โข Joseph Sheirer, Senior Vice President, Corporate Financing & Advertising Regulation, FINRA Capco is committed to supporting clients as they navigate this next phase of AI-enabled transformation and build the foundations for resilient, transparent, and scalable adoption across the trade lifecycle. To learn more about our work in this space, contact us here: https://www.capco.com/Industries/capital-markets
Capco and our client @Yarowa AG, a leading Swiss-based insurtech, are leveraging Agentic AI in conjunction with Microsoft Azure cloud infrastructure and latest AI services to optimize how Yarowaโs clients manage third-party service providers. As part of the insurance claims management and property management process, this AI agentic workflow solution accelerates how third-party providersโ invoices are processed with no to low touch and the highest accuracy, with an orchestration service then executing those workflows. Read more here: https://www.capco.com/About-Us/Newsroom-and-media/capco-and-yarowa-use-agentic-ai-based-solution @Yannis Skiadas, Capco; @Vladimir Ignjatovic, Capco; Roy Vayalathu, Yarowa; Stephen Boyle, Microsoft; Morgan Miller, Microsoft; Diptendu Samajpati, Microsoft; Dmitri Lozdernik, Microsoft #agenticAI #insurance #MSPartner #MicrosoftAI #MicrosoftEcosystem #MicrosoftPartner
