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Conversational banking is bringing inclusivity to the heart of digital transformation, enabling people to engage through voice, text, or even wearable technology. These interactions not only improve convenience but also make banking more human, empathetic, and connected. In their latest article, 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗯𝗮𝗻𝗸𝗶𝗻𝗴: 𝗿𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘀𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, @Sam Riordan, @Graeme Carmichael and @Costa Stathis share how AI-driven conversations are helping financial institutions strengthen relationships, build trust, and remove barriers for vulnerable customers. As expectations continue to grow, this approach offers a smarter, more inclusive way forward. 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 to discover how Capco is helping financial institutions give every customer a voice ➡️ https://www.capco.com/Intelligence/Capco-Intelligence/conversational-banking-transforming-customer-interactions
AI agents are advancing fast, but enterprise systems are still too large and complex for any model to fully understand. Scaling autonomy requires a smarter approach that blends retrieval, governance, human expertise, and new working patterns. Part 2 of our series, 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, explores the technical limitations that remain, the critical need for domain expertise, and the operating model that allows organizations to deploy autonomous agents safely and effectively. Building confident autonomy starts with understanding the right safeguards and operating model. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝘄𝗵𝗮𝘁 𝗶𝘁 𝘁𝗮𝗸𝗲𝘀? 𝗖𝗹𝗶𝗰𝗸 𝗵𝗲𝗿𝗲 ➡️ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-2
AI is transforming surveillance but how prepared is the industry? Our latest 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗿𝘃𝗲𝗶𝗹𝗹𝗮𝗻𝗰𝗲 𝗕𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴 𝗥𝗲𝗽𝗼𝗿𝘁 with @NICE Actimize uncovers how 43 institutions are adopting integrated platforms, scaling AI, and reducing false positives. See the trends, challenges, and opportunities reshaping the function. 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗿𝗲𝗽𝗼𝗿𝘁 𝗳𝗶𝗻𝗱𝗶𝗻𝗴𝘀 ➡️ https://www.capco.com/intelligence/capco-intelligence/communications-surveillance-benchmarking-report-2025
Success in capital markets depends on more than speed. It requires the ability to interpret change, act in real time, and scale innovation across complex systems. As markets accelerate, investment banks must respond faster, manage risk smarter, and build resilient architecture that keeps pace with global volatility. In 𝗠𝗶𝗰𝗿𝗼𝘀𝗲𝗰𝗼𝗻𝗱𝘀 𝘁𝗼 𝗶𝗺𝗽𝗮𝗰𝘁, @Jennifer Harding and @Corneliu Rimboiu highlight how real-time data, insight, and modern infrastructure are helping firms achieve agility and lasting market advantage. Discover what it takes to lead in the microsecond era ➡️ https://www.capco.com/Intelligence/Capco-Intelligence/microseconds-to-impact-real-time-investment-banking
Our team attended SmartCon in New York earlier this month, where the conversations around digital assets and real-world adoption showed just how quickly the industry is evolving. The event sessions highlighted a clear shift among financial institutions, revealing several key themes: ➡️ Tokenization is moving into large scale implementation, increasing the need for robust operating models and integration with legacy infrastructure ➡️ Stablecoins are becoming a foundational liquidity and payments tool, with greater emphasis on multi-rail settlement and enhanced risk management ➡️ Interoperability, data standards, privacy, and governance remain the biggest barriers, creating opportunities for firms that can reduce fragmentation and improve connectivity We’re ready to help organizations navigate and implement digital asset strategies across financial services. To learn more, @Ervinas Janavicius, Sophia Villacreses Cardenas, @Marc Biro, and @Thomas Morandi are happy to connect.
Capco is proud to have been named Best Regulatory Consultancy – North America from A-Team group at the RegTech Insight Awards USA 2025. This recognition highlights our leadership in helping financial institutions meet evolving regulatory challenges through technology-driven innovation. Thank you to our clients for their continued trust and partnership, and congratulations to our US Financial Crime, Risk, Regulation & Finance (FRRF) team for this outstanding achievement. 🔗 https://www.capco.com/About-Us/Newsroom-and-media/capco-named-best-regulatory-consultancy-in-north-america
@Capco was proud to sponsor the inaugural 𝗦𝗜𝗙𝗠𝗔 𝗡𝗲𝘅𝘁𝗚𝗲𝗻 𝗢𝗽𝘀: 𝗗𝗲𝗺𝗼 𝗗𝗮𝘆 and to host the 𝗔𝗜 𝗜𝗻𝗳𝘂𝘀𝗶𝗼𝗻 𝗔𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗧𝗿𝗮𝗱𝗲 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 panel as part of the program. During the session, @Chelsea Mattias, Partner and Global Head of Capital Markets, moderated a forward-looking discussion on how AI is accelerating change across trading, post-trade operations, and the broader control environment. The discussion highlighted how firms are moving from experimentation to more scalable and well-governed AI adoption across the trade lifecycle. It also underscored the importance of industry collaboration and of applying lessons from previous technology waves to ensure transparency, strong controls, and responsible scaling from the start. The panel brought together leaders who shared actionable perspectives on the future of AI across the trade lifecycle: • @Steve Shillingford, President & CEO, DeepSee • @Michael Fiscella, Managing Director, Global Head of Firmwide Operations, Jefferies • Joseph Sheirer, Senior Vice President, Corporate Financing & Advertising Regulation, FINRA Capco is committed to supporting clients as they navigate this next phase of AI-enabled transformation and build the foundations for resilient, transparent, and scalable adoption across the trade lifecycle. To learn more about our work in this space, contact us here: https://www.capco.com/Industries/capital-markets
The Chief Data Office has come a long way, from risk manager to architect of enterprise intelligence. Explore how the CDO role is evolving through five key stages, from governance and compliance to value creation, AI enablement, and business-wide intelligence. See how the role is being redefined in our latest article by @Syed Hussain and @Joe Forooghian: https://www.capco.com/Intelligence/Capco-Intelligence/the-new-cdo-mandate
@Capco was proud to sponsor the inaugural 𝗦𝗜𝗙𝗠𝗔 𝗡𝗲𝘅𝘁𝗚𝗲𝗻 𝗢𝗽𝘀: 𝗗𝗲𝗺𝗼 𝗗𝗮𝘆 and to host the 𝗔𝗜 𝗜𝗻𝗳𝘂𝘀𝗶𝗼𝗻 𝗔𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗧𝗿𝗮𝗱𝗲 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 panel as part of the program. During the session, @Chelsea Mattias, Partner and Global Head of Capital Markets, moderated a forward-looking discussion on how AI is accelerating change across trading, post-trade operations, and the broader control environment. The discussion highlighted how firms are moving from experimentation to more scalable and well-governed AI adoption across the trade lifecycle. It also underscored the importance of industry collaboration and of applying lessons from previous technology waves to ensure transparency, strong controls, and responsible scaling from the start. The panel brought together leaders who shared actionable perspectives on the future of AI across the trade lifecycle: • @Steve Shillingford, President & CEO, DeepSee • @Michael Fiscella, Managing Director, Global Head of Firmwide Operations, Jefferies • Joseph Sheirer, Senior Vice President, Corporate Financing & Advertising Regulation, FINRA Capco is committed to supporting clients as they navigate this next phase of AI-enabled transformation and build the foundations for resilient, transparent, and scalable adoption across the trade lifecycle. To learn more about our work in this space, contact us here: https://www.capco.com/Industries/capital-markets
Capco and our client @Yarowa AG, a leading Swiss-based insurtech, are leveraging Agentic AI in conjunction with Microsoft Azure cloud infrastructure and latest AI services to optimize how Yarowa’s clients manage third-party service providers. As part of the insurance claims management and property management process, this AI agentic workflow solution accelerates how third-party providers’ invoices are processed with no to low touch and the highest accuracy, with an orchestration service then executing those workflows. Read more here: https://www.capco.com/About-Us/Newsroom-and-media/capco-and-yarowa-use-agentic-ai-based-solution @Yannis Skiadas, Capco; @Vladimir Ignjatovic, Capco; Roy Vayalathu, Yarowa; Stephen Boyle, Microsoft; Morgan Miller, Microsoft; Diptendu Samajpati, Microsoft; Dmitri Lozdernik, Microsoft #agenticAI #insurance #MSPartner #MicrosoftAI #MicrosoftEcosystem #MicrosoftPartner
