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The halls of our HQ were buzzing yesterday as we welcomed our Summer Associate class of 2025. Selected from a pool of more than 2,000 applicants, these 13 exceptional students, hailing from Columbia University, Emory University School of Law, Caldwell University, Quinnipiac University, New York University, University of Scranton, and Binghamton University, bring a rich mix of backgrounds, experiences, and perspectives. Over the next nine weeks, they’ll work side-by-side with business leaders across key areas, from provider networks and population health to marketing, HR, IT, and more. Based at our HQ, they’ll collaborate on initiatives that support our members and our mission. We can’t wait to meet you. Welcome to the team!
From her start as a Facilitated Enrollment Representative to her current role as Marketplace Sales Manager, Maritza Marrow has built a career grounded in passion, perseverance, and people-first leadership. In this Q&A, Maritza shares how she grew her career at EmblemHealth and what keeps her motivated every day: helping her team succeed. Whether it’s solving a challenge or sharing advice with someone just starting out, Maritza leads with purpose. Q: How have you developed your sales career at EmblemHealth? A: I started working for EmblemHealth as a Facilitated Enrollment Representative. During this time, I helped members of the community to get their health coverage. I got promoted to a Marketplace Sales Representative within a year. Q: What do you most enjoy about your current role? A: Today in my new role as Marketplace Sales Manager, one of the things that I love the most about my day-to-day is the opportunity to directly impact the lives of my team members by providing them with solutions to their challenges. It is greatly rewarding for me to see my work impact their lives and help them to accomplish their goals. Q: What would you tell someone seeking a sales career like yours? A: EmblemHealth is a place of opportunity, and we have a great management team that helps us to accomplish our goals. Q: Thank you, Maritza! Great to gather wisdom from one of our sales superstars.
As we continue our celebration of AAPI Heritage Month, Annie Wu - AVP of Marketplace Sales - shared that she finds daily inspiration in contemplating the life of one of the most renowned figures of the 20th century: "Few names in history carry the steady influence of Mahatma Gandhi. During AAPI Heritage Month, his life stands out, not for power or conquest, but for his commitment to service and truth. From Champaran to Mumbai, Gandhi’s actions spoke quietly but powerfully, showing that real change comes through compassion and nonviolence. His words, like seeds, spread across the world—offering hope in dark times and courage in the face of fear. 'Be the change you wish to see in the world' wasn’t a command, but a reminder that justice begins with how we live each day. I am reminded of Gandhi's abiding model, a clarion call that resounds all the more powerfully today. His life teaches me, and so many others, that authentic leadership is not a pursuit of dominance but a lifelong devotion to justice, dignity, and the betterment of all. In a world still yearning for kindness and truth, Gandhi’s spirit reminds us that the most powerful leaders serve with love, fight with grace, and lead with the unwavering light of their own integrity. His footsteps have left an indelible path that I, and so many others, walk humbly to trace."
During Nurse’s Week, we spotlighted nurse Latanya Townsend-Gates, Lead, Total Population Health Pre Service-Utilization Management at EmblemHealth. In this video, Latanya shares how nurses do so much more than hands on bedside care, they lead, coordinate, educate, and support patient care at every level. Her story is a powerful reminder that the skill and compassion of nurses can be present across all phases of health care. Thank you to Latanya and to all nurses for the many ways you make a difference every day.
Breakfast, bold ideas, and a lot of brilliant questions; our third-year welcoming 10th graders from James Madison High School during Career Discovery Week was full of energy and insight. After kicking things off with a team-building icebreaker led by the dynamic Nicholaos Papadopoulos, SHRM-CP (thank you, Nick!), the students jumped right in, bringing sharp thinking, fresh perspectives, and a clear passion for health care. From creative proposals for improving health outcomes in their communities to a Q&A session that kept our leaders on their toes, these students showed up ready to challenge, question, and imagine a great future for themselves in the fields of health and health care. We’re inspired by their curiosity and drive, and grateful for the chance to be part of their exploration. Thank you to the Partnership for New York City and the NYC Public Schools for their support.
As Women’s History Month came to a close, we shared a final reflection from AVP of Community Affairs Ann Marie Adamson-Serieux. Throughout March, our colleagues have shared stories of remarkable women who have shaped their own lives and careers. For Ann Marie, inspiration isn’t found in just one figure - it’s in women across the spectrum. From pioneers in history to everyday trailblazers, she reminds us that Women’s History Month isn’t just about looking back; it’s about celebrating the collective strength, resilience, and contributions of women everywhere. Hear Ann Marie's reflection at the link.
Our celebration of Women’s History Month reflecting on the national theme, “Moving forward together! Women educating and inspiring generations,” continues with Judith Zwillenberg, MPH’s tribute to her grandmother, United States Marine Corps Sergeant Rose Sankey Blum: My maternal grandmother’s story is an inspiration to me this Women’s History Month. Grandma Rose was a Sergeant in the U.S. Marine Corps during World War II, at a time when women weren’t visible in the military let alone in leadership roles. Her experiences from that time remind me to navigate life with grit (and humor) and to take action when called upon, like when she joined up when her country needed her. Being a part of her legacy, I honor her memory every month, but especially this Women’s History Month.
The EmblemHealth Neighborhood Care team was recently recognized by The Stevie® Awards, the world’s top honors for customer service, contact center, business development, and sales professionals. “EmblemHealth expresses gratitude to the Stevie® Awards for acknowledging our team's dedication to providing exceptional customer service," stated EmblemHealth Chief Operating Officer Thomas MacMillan. "Our fifteen Neighborhood Care centers serve and provide resources for some of the most underserved neighborhoods in the country. Their strong work ethic and genuine concern reflect our mission of creating healthier futures for New York City." The 2025 individual honorees include Customer Care Navigator Kemar Asphall (Gold tier Front-Line Customer Service Professional of the Year); Regional Manager Crystal Harrison (Silver tier Customer Service Manager of the Year); Program Development Manager Bethanny Boyd (Silver tier Back-Office Customer Service Professional of the Year). The EmblemHealth Neighborhood Care team was tapped for Bronze tier honors in the Customer Service Department of the Year category. Congratulations to all! Find a complete list of winners at the link.
We’re pleased to share that Nazneen Rahman, AVP of EmblemHealth Neighborhood Care, was named Woman of the Year in Customer Service by The Stevie® Awards. She was cited for consistently demonstrating the qualities of a truly exemplary leader—vision, integrity, empathy, and a relentless commitment to excellence. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organize nine world leading business awards programs, including the American Business Awards® and International Business Awards®. Congratulations, Naz!
Meet Anna, one of the stars of our Marketplace Facilitated Enrollment team. For the past five years, Anna has been helping people access the quality health insurance they need. We asked her to tell us about the key factors that support her success and what she loves most about her job. Her answers were surprising
