Nextiva

1mo

Your CX team is not underperforming. Your infrastructure is. 👉 Rescheduling queues eating agent capacity before noon. 👉 Escalations landing on senior staff because routing logic never got updated. 👉 Institutional knowledge locked inside three people who cannot take PTO without someone texting them. That is not a people problem...that is an architecture problem. XBert resolves the intake, confirmations, and routine queue before your first shift briefing. When a conversation needs a human, they enter it with full customer history and context already surfaced. Less time on volume...more time on the interactions that drive retention and revenue. That is intelligent customer operations.

Nextiva

2mo

@therealgushers came out with extreme SOUR gushers, so we put them to the test. 👀

Nextiva

2mo

Words land differently when they come from someone who served. Lane Chereskin, Head of Business Technology at Nextiva and U.S. veteran, shares what this time of year means, not just as a leader, but as someone who served. Thank you to all who gave everything for their family, their country, and their ideals. We honor you this Memorial Day and throughout Military Appreciation Month. To everyone with Monday off, take a moment to remember why.

Nextiva

2mo

Did someone say Fri-YAY?! 👀

Nextiva

2mo

Happy International Customer Experience Day from the Guadalajara office! 🚀

Nextiva

2mo

International Customer Experience Day exists because we made it. and the birthday overlap is not a coincidence. 😎 At Nextiva, Amazing Service™ lives in the product, in the support, and in every interaction. We build it so our customers can pass it on. Customer experience is not a department here. It's the whole point. Join us in celebrating both. 💙

Nextiva

2mo

psttttttt..its Friday-eve 😎 🤘

Nextiva

2mo

The smartest AI investment a company can make is not a subscription. It is a team. Nextiva's AI operations team is homegrown. Engineers embedded inside the org, building native tooling around how we actually work and laying the data foundation that accelerates every person here. You cannot buy interconnectivity. The depth of understanding you get whe

Nextiva

2mo

There is no out-of-office for Moms. 💅 Happy Mother's Day (even though every day is Mother's Day) to the worldwide women of Nextiva who keep everything running, at work and at home. Sending you all virtual flowers! 💐

Nextiva

2mo

Most businesses are overspending on AI without realizing it. Not because the tools are wrong, because the strategy is. At Nextiva we didn't just adopt AI. We built an AI Operations team to do it right. Building native AI tooling, enabling our teams to work smarter across every function, and developing the internal frameworks that make AI investments actually pay off. Now we're bringing that knowledge to the feed. Ayush is breaking down the concepts that directly impact your AI ROI. Starting with one of the most overlooked levers in any AI budget conversation.