I applied online. The process took 4 days. I interviewed at 1-800 Contacts (Draper, UT) in Nov 2012
Interview
You first do a computer test where they throw a few scenarios at you and you try and navigate their database the best of your abilities. Then they have you do a simple typing test. After your test, you go up to the call center floor where you sit and shadow with a representative while they take some phone calls so you can see what your job would be like. After that, you meet a call center manager where they conduct a behavioral based 10 question interview.
Interview questions [3]
Question 1
Tell me about a time where you had to handle a difficult co-worker or boss. Include the situation, plan of action, and the end result.
I applied through an employee referral. The process took 5 days. I interviewed at 1-800 Contacts (Draper, UT)
Interview
Initial application then a phone interview with a face to face interview. Seems like basic application and interview process with a drug test. Nothing too out of the the ordinary.
Call Center Representative applicants have rated the interview process at 1-800 Contacts with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at 1-800 Contacts overall takes an average of 9 days.
Common stages of the interview process at 1-800 Contacts as a Call Center Representative according to 2 Glassdoor interviews include:
Phone interview: 22%
Skills test: 22%
One on one interview: 22%
Background check: 11%
Personality test: 11%
Drug test: 11%
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