I applied through an employee referral. The process took 1+ week. I interviewed at 1-800 Contacts (Draper, UT)
Interview
It started with hearing about the job from a friend and submitting a reaumé. Then there was a brief phone interview. Next, you get a link where you answer six brief questions in writing, and six additional questions by recording yourself on video.
If successful, you go in to the office for a skills test of ten questions, which you must answer correctly, including questions which answers are obtained by navigating the customer database. You must also type above 42 WPM.
If successful, a behavioral interview is conducted.
A senior manager will interview you if they believe you are able to perform the job. If the manager decides you are a good fit, an offer is extended.
Interview questions [1]
Question 1
Tell me about a time when you had to work with someone with whom you did not get along. How did you handle that situation.
I applied online. The process took 1 week. I interviewed at 1-800 Contacts
Interview
remote and chill very nice lady she just asked questions and was offered right in the interview very nice offer, highly recommend you interview with them if you are interested you may get it
I applied online. The process took 6 days. I interviewed at 1-800 Contacts (Texas City, TX) in Nov 2025
Interview
The interview process was great and my interviewer was really sweet and answered all my questions made sure I understood everything and stayed engaged the whole interview made sure i knew which hours were available and even asked which hours i desired
I applied for the position through the company website. I took a test at HQ in Draper, UT. I interviewed with one person on the phone, and one person, in person.
I was told that if I started started the job and did not like it, don't just quit, let us know and we will find another place for you to work within the company that may be a better fit.
Customer Service Representative applicants have rated the interview process at 1-800 Contacts with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 62.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at 1-800 Contacts overall takes an average of 9 days.
Common stages of the interview process at 1-800 Contacts as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 20%
Skills test: 18%
Background check: 18%
Personality test: 7%
Drug test: 4%
Other: 2%
Presentation: 2%
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