Phone call to start, in person next. Dress nice, be positive and be responsible. It was not a difficult process. I've heard some have a group interview, so be prepared for that. They are a chill company.
Customer Retention Representative applicants have rated the interview process at 1-800 Contacts with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.9% positive. This is according to Glassdoor user ratings.
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