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      Inbound Customer Service Representative Interview

      May 3, 2016
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 day. I interviewed at ADT (Knoxville, TN) in Dec 2015

      Interview

      I started at the job fair. Two interviews and a typing test. Simply worded questions and a laid back environment. Business casual. Everyone seemed very pleased with working there, my interviewer went over the entire process, gave me a tour of the building and explained the benefits each employee would receive upon hire. The interviewee was lead to a room and asked a few brief questions about employment history and skill sets, after which they were led to a group of seperated computers to take a typing assessment; once the typing assessment was completed each interviewee was called by name back to the room to have a second interview with more in depth questions on employment history, background information and general questions on professionalism displayed at previous employers. Once the interview process was completed, you were led out back to the main entrance, where they would thank you for your time and advise they will call you for a time to take your drug test.

      Interview questions [1]

      Question 1

      What is one way you professionally handled a bad situation
      Answer question

      Jobs at ADT

      15 jobs in United States
      Inside Sales Representative New Acquisition (Job ID 3021222)
      Jacksonville, FL
      View job
      Inside Sales Representative New Acquisition (Job ID 3021221)
      Indianapolis, IN
      View job
      Inside Sales Representative New Acquisition
      Jacksonville, FL
      View job
      Inside Sales Representative New Acquisition (Job ID 3021218)
      Newport, KY
      View job
      CMS Northeast Business Development Sales Representative (Job ID 3021490)
      Florida
      ·
      $75K - $125K /yr
      (Employer provided)
      View job
      View all Inbound Customer Service Representative Jobs

      ADT interviews FAQs

      • Inbound Customer Service Representative applicants have rated the interview process at ADT with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Inbound Customer Service Representative roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
      • Common stages of the interview process at ADT as a Inbound Customer Service Representative according to 1 Glassdoor interviews include:

        Drug test:  25%

        One on one interview:  25%

        Background check:  25%

        Skills test:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Representative(386) ;
        2. Customer Service Representative(197) ;
        3. Residential Sales Representative(177) ;
        4. Small Business Sales Representative(136) ;
        5. Sales Associate(104) ;
        6. Sales(101) ;
        7. Technician(97) ;
        8. Installation Technician(91) ;
        9. Account Manager(73) ;
        10. Solutions Advisor(70) ;
        11. Manager(67) ;
        12. Emergency Dispatch Operator(65) ;
        13. Inside Sales Representative(59) ;
        14. Sales Manager(57) ;
        15. Field Service Technician(54) .


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