Customer Technical Support applicants have rated the interview process at ADT with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Technical Support roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
Common stages of the interview process at ADT as a Customer Technical Support according to 2 Glassdoor interviews include:
Background check: 29%
Personality test: 29%
Phone interview: 14%
One on one interview: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at ADT (Boca Raton, FL) in Jul 2026
Interview
you’ll take an online assessment and your application and assessment will then be reviewed by the Talent Acquisition team. The Interviewer asks basic questions, no need to study technical material.
Interview questions [1]
Question 1
Are you comfortable being on Technical Support calls though-out your shift, with the exception of 2 assigned break periods
I applied online. The process took 4 weeks. I interviewed at ADT (Dallas, TX) in Jan 2023
Interview
The interview process was over the phone and it was fantastic. I was offered the job right then and given shift options that worked best for me. The pay being offered is great and my recruiter was up front about calls being back to back so I know what I m getting myself into.
Interview questions [1]
Question 1
1.Do I have a quiet space to work from home. 2. What steps do I take to calm a customer down who is upset.