I applied online. I interviewed at ADT (Irving, TX) in Mar 2016
Interview
You first get a call over the phone which generally last 10-15 mins. From there you would get your 2nd interview where you will come in and meet with a team manger. If they beleive you to be a decent candidate you will be hired.
Interview questions [1]
Question 1
Why do you feel as if you would be a good addition to the team.
Virtual interview, no actual person interviewing. Asked more customer service questions than actual technical support questions. The questions were those kind of customer service personality test scale questions. Could be auto rejected, even if the questions seem simple, might be worth thinking which answer would make you a good fit.
Interview questions [1]
Question 1
Describe a situation where you gave technical support
Technical Support Representative applicants have rated the interview process at ADT with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
Common stages of the interview process at ADT as a Technical Support Representative according to 3 Glassdoor interviews include:
Drug test: 29%
Skills test: 14%
Phone interview: 14%
Personality test: 14%
Background check: 14%
One on one interview: 14%
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