I applied online. The process took 2 weeks. I interviewed at ADT (Jacksonville, FL) in Jun 2016
Interview
The interview was very helpful. It took about two weeks overall. It was a one on one interview. They asked a lot about both customer service issues and sales issues. They asked me to also sell something in the interview.
The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer
I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024
Interview
Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers
I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024
Interview
The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though
Interview questions [1]
Question 1
name a time you dealt with an upset customer.
what did you do to calm them down and what was the outcome
Account Manager applicants have rated the interview process at ADT with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Account Manager roles take an average of 14 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
Common stages of the interview process at ADT as a Account Manager according to 60 Glassdoor interviews include:
Phone interview: 18%
Background check: 15%
One on one interview: 15%
Drug test: 14%
Skills test: 14%
Presentation: 7%
Personality test: 5%
Group panel interview: 5%
IQ intelligence test: 5%
Other: 3%
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