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      ADT

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      Customer Service Specialist Interview

      Mar 13, 2020
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 days. I interviewed at ADT (Jacksonville, FL) in Mar 2020

      Interview

      An recruiter got in contact with me for originally customer service retention I went in for the interview the next day the recruiter told me that the manager I had the interview with felt that I’ll be better at something else so I took an assessment and had another interview for the position I’m working now and I received a call two days later saying I got the Job.

      Interview questions [2]

      Question 1

      STARS METHOD
      Answer question

      Question 2

      What do I currently do at my Job
      Answer question

      ADT interviews FAQs

      • Customer Service Specialist applicants have rated the interview process at ADT with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Specialist roles take an average of 6 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
      • Common stages of the interview process at ADT as a Customer Service Specialist according to 1 Glassdoor interviews include:

        Background check:  33%

        Drug test:  33%

        Personality test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Representative(386) ;
        2. Customer Service Representative(197) ;
        3. Residential Sales Representative(177) ;
        4. Small Business Sales Representative(136) ;
        5. Sales Associate(104) ;
        6. Sales(101) ;
        7. Technician(97) ;
        8. Installation Technician(91) ;
        9. Account Manager(73) ;
        10. Solutions Advisor(70) ;
        11. Manager(67) ;
        12. Emergency Dispatch Operator(65) ;
        13. Inside Sales Representative(59) ;
        14. Sales Manager(57) ;
        15. Field Service Technician(54) .


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      Jobs at ADT

      11 jobs in United States
      Customer Service Monitoring Representative
      Irving, TX
      ·
      $17 - $19 /hr
      (Employer provided)
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      Customer Service Monitoring Representative
      West Henrietta, NY
      ·
      $17 - $19 /hr
      (Employer provided)
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      Customer Service Monitoring Representative (Job ID 3021493)
      Irving, TX
      ·
      $17 - $19 /hr
      (Employer provided)
      View job
      Customer Service Monitoring Representative (Job ID 3021495)
      Knoxville, TN
      ·
      $17 - $19 /hr
      (Employer provided)
      View job
      Customer Service Monitoring Representative (Job ID 3021496)
      West Henrietta, NY
      ·
      $17 - $19 /hr
      (Employer provided)
      View job
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