Assessment and video interview in one email. You can get immediate acknowledgement once the assessment is done. You need to wait for the next step. The recruiter is also nice always give an update to you.
I applied online. I interviewed at ADT (Dallas, TX) in Aug 2025
Interview
They send you a link to do a video assessment where you answer questions and record yourself. It’s like a virtual interview which I feel is a waste of time. They expect people to behave naturally knowing you’re talking to a computer and not a real person. It would be better if they actually had a person interviewing for these positions.
Interview questions [1]
Question 1
It’s asked a lot of situational based questions.. how would you handle a difficult customer etc
Customer Service Representative (CSR) Remote applicants have rated the interview process at ADT with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at ADT as a Customer Service Representative (CSR) Remote according to 2 Glassdoor interviews include:
Personality test: 100%
Here are the most commonly searched roles for interview reports -