They asked me to record a video response after taking a very long hypothetical test that took 2 hours. The pay for this position is not worth that at all.
I applied online. The process took 5 weeks. I interviewed at ADT in Dec 2024
Interview
Interviewer told me about the position first, then asked if I had any questions about the role. Then there were multiple interview questions using the STAR method. After that, there was a period to ask the interviewer additional questions.
Interview questions [3]
Question 1
Tell me about a time you dealt with an irate customer.
Remote Customer Technical Support applicants have rated the interview process at ADT with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Remote Customer Technical Support roles take an average of 35 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
Common stages of the interview process at ADT as a Remote Customer Technical Support according to 2 Glassdoor interviews include:
Personality test: 25%
One on one interview: 25%
Skills test: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -