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Aetna interviews FAQs
Associate Customer Service Representative applicants have rated the interview process at Aetna with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Associate Customer Service Representative roles take an average of 12 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Aetna overall takes an average of 27 days.
Common stages of the interview process at Aetna as a Associate Customer Service Representative according to 2 Glassdoor interviews include:
Group panel interview: 29%
Background check: 14%
Personality test: 14%
Phone interview: 14%
Skills test: 14%
One on one interview: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Aetna (Moon Township, PA) in Feb 2013
Interview
Three tier interview process at the time of hire. First, I had a phone interview with an HR representative. Second, I came into the office and interviewed with the same HR rep and took a typing, 10-key, and personality test. Third, I came in for a panel interview with the manager and one of the supervisors of the department. Two weeks passed before I received an offer.
Interview questions [1]
Question 1
Tell me about a time when you spoke with an irate customer. How did you handle the situation and were you able to turn it into a positive experience?
I applied in-person. The process took 3 days. I interviewed at Aetna (San Francisco, CA) in Dec 2014
Interview
I faced three rounds of interviews with a diverse group of representatives from different areas within the office. The first round was with Senior Account Managers within the Select and Key markets. I then interviewed with the managers of those departments. An interview with a Senior Sales Executive and the Market head followed.