Customer Service Specialist applicants have rated the interview process at Agoda with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 56.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 16 days to get hired, when considering 50 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 27 days.
Common stages of the interview process at Agoda as a Customer Service Specialist according to 50 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 18%
Skills test: 13%
Personality test: 10%
IQ intelligence test: 8%
Background check: 8%
Presentation: 8%
Group panel interview: 6%
Other: 3%
Drug test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Agoda in Dec 2018
Interview
Applied job through Jobstreet, received call the next day. Went through phone interview by the HR, by introducing yourself, work experienced, expected salary and etc. Then arranged for a face to face interview session. Before the interview, would need to go through few assessments, which consist of typing test and email writing test. For typing test, only 1 min was allocated to type with mim WPM and accuracy. Email writing test, you'll be given a scenario of customer's complaint in a piece of paper, you need to write an email to customer according to that particular complaints. My advise is to practice, how to reply an email appropriately relating to customer's complaints. If the email writing wasn't related to the scenario, you'll not be eligible for the face to face interview.
Interview questions [1]
Question 1
There will be role play, where the interviewer would act like a customer and you as an agent to deal with angry customer and fix their issue.
I applied online. I interviewed at Agoda (Kuala Lumpur) in Jun 2026
Interview
The interview take 1 week, it will be in 1 hour including role play session, but they didn’t give any reply to me whether I pass or failed even I email to them
I applied online. The process took 3 weeks. I interviewed at Agoda (Pune) in Jul 2025
Interview
The Interview process was three parts, one round was with HR overseas representative, then an assessment round and if you clear that, than a final 1 hour video call with the team manager. The interviewers were pretty polite and made sure you are comfortable all through, gave enough time to think over the situational questions. Prepare well as they request you to give real life examples/situations you faced, if you have situations ready you wont be thinking for longer!
Interview questions [1]
Question 1
Reason for choosing Agoda.
Role Play, in which the situation was about a client travelling with whole family to Thailand and being at a five star hotel and not getting the five rooms booked, how will you handle an angry client?
Tell about your KPI
Tell about a real life situation on the job when you faced a very angry customer, how did you deal with them?
I applied online. The process took 1+ week. I interviewed at Agoda (Kuala Lumpur) in Jun 2025
Interview
I received an email from hr a few days after applying. I was asked to do an assessment in which i was given a business scenario and only had 20 mins to submit an email response with 200 words. I completed the task and days later i received an email from them saying they will not move forward with my candidacy.
Interview questions [1]
Question 1
A customer ordered an item for their son’s birthday. The tracking status says the item was delivered, but the customer never received it. The birthday was two weeks ago, and they are upset and asking for an explanation and a resolution.