Customer Experience Specialist applicants have rated the interview process at Agoda with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 56.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Specialist roles take an average of 17 days to get hired, when considering 106 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 27 days.
Common stages of the interview process at Agoda as a Customer Experience Specialist according to 106 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 17%
Presentation: 13%
Skills test: 13%
Personality test: 7%
Drug test: 6%
Other: 6%
Background check: 6%
IQ intelligence test: 6%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Agoda (Kuala Lumpur) in Jul 2019
Interview
First, I was scheduled for introduction phone call, the interviewer was so friendly asking very common questions about the position and discussed the job description and the benefits. After that, the written assessment if you passed you would proceed for the final interview. Unfortunately, I did not pass. The assessment was consists of 2 parts one in English and the other in the second language you applied for. It was about to write an email for a certain customer complaint and the time limit is 30 minutes.
Tip: I think the KEY to get hired is the written assessment so plz be prepared, google the scenarios of customers complaints. Also try to type very fast as the time limit is shorter than you think.
I applied through a recruiter. The process took 1 week. I interviewed at Agoda (Kuala Lumpur)
Interview
I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability.
After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues.
Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.
I applied online. The process took 2 weeks. I interviewed at Agoda (Kuala Lumpur) in Oct 2025
Interview
The interview takes 3 times,
First interview is a sample and quick interview, and some information sharing .
Second Interview is typing skill and within 40minutes, answer Japanese email and english email.
Third Interview is interview with the Team leader its take around 1 hours.
Interview questions [1]
Question 1
What will I do, if the company change their company aim
I applied online. I interviewed at Agoda (Kuala Lumpur) in Aug 2025
Interview
Clear step by step process. You need to complete a test where you need to respond to a customer email. The test instructions are very clear on what their requirements are.
Interview questions [1]
Question 1
Responding an email about customer experience issue