I applied online. The process took 4 weeks. I interviewed at Agoda (Budapest) in Feb 2023
Interview
First, short interview with recruiter over phone. Then you get a meeting invite for some kind of SHL test online (recruiter is connected with you via Teams but no screen sharing). If passed, you get a link for an online assignment for language and customer service skills. And finally, an in-person interview with manager.
Interview questions [1]
Question 1
What was your previous experience?
Skills needed for the job
Why you left previous job
What are your career plans
The interview process went pretty well, although some questions seemed pretty tough for a fresh graduate position. It took 1 month from scheduling to actual interview date without any further explanation on the delay.
I applied online. The process took 4 days. I interviewed at Agoda (Pune) in Mar 2026
Interview
It was a good process and aligned with the role only and the interviewer was also chill and took the interview professionally. Overall it was a greate experience out there.
Interview questions [1]
Question 1
Do you have relevant work experience in the same field ?
I applied online. I interviewed at Agoda (Cairo, Cairo Governorate) in Mar 2026
Interview
It was very good . They are professional and it is not hard interview when it comes to roles like account manager . You first meet the Hr he explains about the company and you explain your career history and your background then you join a meeting with three of the managers
Customer Service Representative applicants have rated the interview process at Agoda with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 56.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 39 user submitted interviews for this role. To compare, the hiring process at Agoda overall takes an average of 26 days.
Common stages of the interview process at Agoda as a Customer Service Representative according to 39 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 19%
Skills test: 15%
Personality test: 9%
Presentation: 8%
Background check: 8%
IQ intelligence test: 7%
Other: 6%
Drug test: 4%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -