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      Aircall

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      Customer Support Associate Interview

      Nov 12, 2019
      Anonymous Interview Candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Aircall (New York, NY) in Oct 2019

      Interview

      The interview process was well structured. I had a phone interview with a recruiter which lasted about 30mins to discuss my work background. I was then scheduled for a video interview with the manager for the department which with well, he gave me an overview of the position and company. I was assigned a technical test which last about 3 hours on how well I understand the platform. The last stage was to meet the Customer Support team at an onsite interview, all the staff was very informative and gave great insight about their role and what they are looking for in the candidate for this position. The overall experience was great, this company is going to grow tremendously and I believe will have a success rate with the customer based on the service provided. I wasn't offered the position due to conflict between the work schedule indicated and my availability for that schedule but it was great to explore the platform and learn about the company during this process. Thank you!!!

      Interview questions [1]

      Question 1

      Why Aircall?
      1 Answer
      2

      Aircall interviews FAQs

      • Customer Support Associate applicants have rated the interview process at Aircall with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 42.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Associate roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Aircall overall takes an average of 26 days.
      • Common stages of the interview process at Aircall as a Customer Support Associate according to 1 Glassdoor interviews include:

        Phone interview:  50%

        Presentation:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Success Manager(21) ;
        2. Account Executive(20) ;
        3. Sales Development Representative (SDR)(17) ;
        4. Software Engineer(14) ;
        5. Business Development Representative (BDR)(13) ;
        6. Senior Software Engineer(11) ;
        7. Marketing(7) ;
        8. Sales(6) ;
        9. Customer Success Manager (CSM)(5) ;
        10. Customer Support Specialist(5) ;
        11. Sales Development Representative(5) ;
        12. BDR(4) ;
        13. Customer Success(4) ;
        14. Intern(4) ;
        15. Senior Product Manager(4) .


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