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      Aircall

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      Customer Experience Specialist Interview

      Jun 25, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Aircall in Apr 2020

      Interview

      Cautionary tale: I went through a long and multi step interview process, spent several hours meeting the team and completed an extensive assignment. I was verbally offered the job multiple times, given a quote of salary and they asked for my references and called them to verify, including my current employer. I was then told that due to COVID they needed to recalibrate IF they could hire someone. They kept me in limbo for over 2.5 months and then I was finally told that they decided to fill the position in other cities where they could pay people way less, and that way they could afford to hire twice as many people! Those I interviewed with tried to be transparent with me, but it is clear they did not have transparency from the company.

      Interview questions [1]

      Question 1

      What do you look for in company culture.
      Answer question
      5

      Aircall interviews FAQs

      • Candidates applying for Customer Experience Specialist roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Aircall overall takes an average of 26 days.
      • Common stages of the interview process at Aircall as a Customer Experience Specialist according to 1 Glassdoor interviews include:

        Presentation:  25%

        Group panel interview:  25%

        Phone interview:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Success Manager(21) ;
        2. Account Executive(20) ;
        3. Sales Development Representative (SDR)(17) ;
        4. Software Engineer(14) ;
        5. Business Development Representative (BDR)(13) ;
        6. Senior Software Engineer(11) ;
        7. Marketing(7) ;
        8. Sales(6) ;
        9. Customer Success Manager (CSM)(5) ;
        10. Customer Support Specialist(5) ;
        11. Sales Development Representative(5) ;
        12. BDR(4) ;
        13. Customer Success(4) ;
        14. Intern(4) ;
        15. Senior Product Manager(4) .


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      Jobs at Aircall

      2 jobs in United States
      Senior Fraud Operations Specialist (Select States)
      New York, NY
      ·
      $66K - $68K /yr
      (Employer provided)
      View job
      Billing Specialist
      Remote
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