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      Aircall

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      CSS Interview

      Nov 25, 2024
      Anonymous Interview Candidate
      Paris
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Aircall (Paris) in Apr 2024

      Interview

      *This requires the attention #aircall 's CEO & HR Dept* The process was distinct, marked by engaging exchanges with the recruitment manager, CSM, and other team members. However, the final "conversation" with the GCSD was so disappointing. The exchange was dismissive and unconstructive, completely out of sync with the harmony and collaborative culture promoted by the rest of the team. This contrast only highlights their collective dynamic, as it certainly was not reflected by their director, who does not seem to embody dynamism or insight. The GCSD didn't even thank me for my flexibility in anticipating the video call due to his unavailability, despite the fact that I made the effort to connect while at the airport. Despite succeeding in the previous 5 stages, he showed no interest in a productive conversation, leaving one to wonder what his actual reasons for unavailability were. This abrupt attitude, cutting the exchange short, sharply contrasts with the inspiring environment cultivated by the rest of the Aircall team. I hope they can work with someone who possesses strong relational skills, a key managerial and commercial/support competency.

      Interview questions [2]

      Question 1

      15 questions (online questionnary) + usual questions from the CSM + 4 exercises for a case study + debrief with the team CS/HR + the same usual questions (again) from the Global Director CS.
      Answer question

      Question 2

      Thank you for reporting: If anyone has experienced the same incoherent bad experience during the 'Simple conversation' final stage with the GCSD, who took over an interview/test in a dismissive manner, contrary to the dynamic and culture of the team and HR manager.
      Answer question

      Aircall interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Customer Success Manager(21) ;
        2. Account Executive(20) ;
        3. Sales Development Representative (SDR)(17) ;
        4. Software Engineer(14) ;
        5. Business Development Representative (BDR)(13) ;
        6. Senior Software Engineer(11) ;
        7. Marketing(7) ;
        8. Sales(6) ;
        9. Customer Success Manager (CSM)(5) ;
        10. Customer Support Specialist(5) ;
        11. Sales Development Representative(5) ;
        12. BDR(4) ;
        13. Customer Success(4) ;
        14. Intern(4) ;
        15. Senior Product Manager(4) .


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