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      Customer Success Manager Interview

      Jan 2, 2019
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Airtable (San Francisco, CA) in Aug 2018

      Interview

      It's one of more odd processes I've gone through. Standard HR screen and then a chat with a member of the Customer Success Team. After that is a mock kick off call with another team member, then they ask you to do this take home assignment where they ask that you spend between 7-10 hours on multiple tasks. The most time consuming being a 20 minute webinar of the product. I got great feedback from the people I spoke with and made it to the assignment. After spending a significant portion of my time on the assignment (note I also have a 9-5), I received nothing more than your standard we won't be moving forward emails. This has been, by far, the most backwards review process I've gone through. I think they have a good team and a good product, but wow does Airtable need to review it's interview process.

      Interview questions [1]

      Question 1

      Random customer scenarios and how you would respond/handle the situations
      Answer question
      9

      Other Customer Success Manager Interview Reviews for Airtable

      Customer Success Manager Interview

      Jul 30, 2022
      Anonymous Interview Candidate
      Philadelphia, PA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Airtable (Philadelphia, PA) in Jun 2022

      Interview

      Very similar to what you've read here: - Screening call/interview with hiring manager - Multi-step second interview with: 1) Additional hiring manager interview, mock EBR, product walkthrough with an implementation consultant - References - Call with head of dept The interview process requires an unreasonable amount of work. I made it through and to the final interview with the head of the department, but not before they contacted my references. The final interview apparently didn't go well because it didn't result in an offer. I thought the dept head was pretty arrogant, which is odd because there's so much emphasis on humility at the company. What bothered me beyond everything else was that they contacted my references and wasted their time for a process that didn't ultimately end up with an offer. It was incredibly inappropriate and the follow up from Airtable afterwards, after all the time spent in the process, was weak. I stewed on the entire thing for a couple of weeks but I think they did me a favor and to their credit, I wasn't a good fit. Airtable is looking for robots--people they can mold/morph into what THEY think a great CSM is. That isn't me and I'm glad they passed on my candidacy--I found a job a month later for the same money that was a great fit. I doubt they read these, but for the love of god--do NOT contact references unless an offer is coming. It's horribly unprofessional.

      Interview questions [1]

      Question 1

      Describe a time when you had to persuade an executive to do something.
      Answer question
      3

      Customer Success Manager Interview

      May 24, 2022
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Airtable in May 2022

      Interview

      1) Phone screen with recruiter 2) 45 minute Zoom interview with hiring manager 3) Mock QBR with hiring manager and two peers 4) Product exercise with implementation manager 5) Cross collaboration interview with implementation manager The entire process took a month. They moved quickly with their decision to move you to the next interview round. The mock QBR was the most difficult part of the entire process as they want you to review metrics and utilization without providing mock metrics to base your assumptions off of. You receive a GrubHub gift card for your time which is a nice touch.

      Interview questions [1]

      Question 1

      Describe a time where your manager asked you to do something that you felt was unfair.
      Answer question
      2

      Customer Success Manager Interview

      May 31, 2022
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Airtable (Denver, CO) in May 2022

      Interview

      1. Phone Screen with Recruiter 2. Interview with HM 3. 4 hour interview- again with HW, Product Exercise and Mock Adoption Review I’ve interviewed with many companies throughout my career, and this was easily one of the worst, most disorganized processes ever. Over the 3 weeks I interviewed, I worked with literally 5 different recruiters. They rescheduled who I was meeting with numerous times. They then told me that I would hear back the next day, and of course I didn’t- I had to follow up only be told that my “background and experience would not set me up for success in the role.” Overall- pretty sure I dodged a bullet here. Don’t bother wasting your time like I did. Only good part was the GrubHub gift card they send you.

      Interview questions [1]

      Question 1

      Tell me about a time where you received negative feedback
      Answer question
      2