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      Airwallex

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      Customer Success Manager Interview

      Nov 28, 2022
      Anonymous Interview Candidate
      Vilnius
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Airwallex (Vilnius) in Sep 2022

      Interview

      Overall process was nice - got a response nearly immediately after submitting my application. Had a call with the HR manager followed by 3 short interviews with potential direct managers & country manager. Everybody was professional, polite & nice. However, the overall pleasant experience was a bit ruined by the end - after the interviews I received an email stating that Airwallex would extend me offer and asking me for personal details to prepare that offer. After my response I never heard back from them

      Interview questions [1]

      Question 1

      The usual questions - mostly related to prior relevant experience as well as some questions on how specific tasks would be handled
      Answer question

      Other Customer Success Manager Interview Reviews for Airwallex

      Customer Success Manager Interview

      Mar 7, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Airwallex

      Interview

      Only went for the 1st round with recruiter. The recruiter asked a lot of questions w/o giving any info about the role. Which its not ideal. And for the questions I asked recruiters seems not clear about it.

      Interview questions [1]

      Question 1

      What did you do with xxx company and why us?
      Answer question

      Customer Success Manager Interview

      Feb 21, 2025
      Anonymous Interview Candidate
      Melbourne
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Airwallex (Melbourne)

      Interview

      Horrible and highly unprofessional interview with the Melbourne recruiters. The recruiter for Melbourne is incredible incompetent and inexperienced. I got through to the third stage of interviews. However, because I wasn't willing to take a pay cut for the role, I got ghosted (ignoring all emails and correspondence).

      Interview questions [1]

      Question 1

      Can you give us an example of when you've gone out of your way for a customer?
      Answer question
      2
      avatar
      Airwallex response
      1y
      Thanks for sharing your feedback. We’re sorry the process didn’t meet your expectations. In this case, the recruiter checked in multiple times to ensure alignment on the role before moving forward. The one-week delay was due to ongoing interviews with other qualified candidates, but we understand the importance of timely communication and will work to improve. Wishing you all the best in your search!