I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Seattle, WA) in Apr 2017
Interview
Applied Online and then 2 weeks later received an email to do an online interview. You have 48hrs to complete the interview once you log on. I was given 8 questions. Once you hit view question have 30 secs before it starts to record. Just finished the interview and waiting for the next step.
Interview questions [2]
Question 1
Why do you want to be a customer service agent with Alaska Airlines.
I have an interview next week 7/30/26, I was told to bring 2 extra copies of my resume , and to be prepared to spend 2-3 hours for orientation and then 1:1 interview.
Several typical questions, very easy. Lasted less than 30 mins. They were eager to hire, it looks like. Let me know about the result of the interview the same day.
Interview questions [1]
Question 1
List one of your best and worst experiences in customer service
I applied online. The process took 1 week. I interviewed at Alaska Airlines (Palm Springs, CA)
Interview
I applied for the CSA position and answered about 50 questions . I was invited to a pre orientation presentation via Zoom. There were about 35 people on the call. It lasted an hour. Individuals were not asked any questions , but you could ask questions . We were told we would hear within the next few days if chosen for a one on one interview. Basically they have their mind made up since they do not get to know you .
Customer Service Agent applicants have rated the interview process at Alaska Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 16 days to get hired, when considering 79 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a Customer Service Agent according to 79 Glassdoor interviews include:
Phone interview: 20%
Group panel interview: 19%
One on one interview: 18%
Drug test: 12%
Background check: 10%
Skills test: 8%
Presentation: 7%
Other: 3%
Personality test: 3%
IQ intelligence test: 1%
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